At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences at Runnymede on Thames.
- Company: Join Warner Hotels Group, a vibrant and welcoming hospitality brand.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the face of our hotel and make a real difference in guests' stays.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 32450 £ per year.
Front Office Supervisor Join our team at the Runnymede on Thames, part of the Warner Hotels Group.
Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities.
We're looking for a Front Office Supervisor on a 32 hour contract to join the Front Office team at the Runnymede Hotel The Front Office Supervisor acts as the "on shift" operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism.
In this role, you'll anticipate guest needs, resolves challenges calmly, and maintains smooth communication across departments.
Key responsibilities include: Act as the on-shift leader across the department.
Monitor operational standards and efficiency in all areas.
Coordinate with department managers to resolve issues promptly.
Serve as the main guest contact during the shift.
Handle queries, complaints, VIPs, and special requests professionally.
Maintain visibility in public areas to support engagement and satisfaction.
Reallocate resources during busy periods to maintain service levels.
Motivate teams and lead by example with a positive, collaborative approach.
Ensure adherence to H&S regulations, hygiene standards, and company policies.
Act as the person responsible for emergency procedures, fire safety, and first aid.
Complete incident reports and escalate as needed.
Monitor upselling opportunities.
Ensure correct cash handling and billing processes.
Support cost control while protecting guest experience.
Conduct thorough shift handovers to ensure smooth continuity.
Prepare shift reports on key events, feedback, and challenges.
Communicate urgent matters to senior leadership promptly.
Liaise with organisers and internal teams to ensure requirements are met.
Take decisive action during emergencies or unexpected issues.
Coordinate teams to minimise disruption and ensure guest safety As our Front Office Supervisor, we'll expect you to have: Significant Front Office operations and hospitality service standards.
Guest experience principles and complaint resolution techniques.
Hotel systems (i Stay, Maestro) and GDPR/PCI compliance.
Health & safety, fire safety, and compliance requirements.
Ability to lead and motivate guest-facing teams effectively during shift.
Strong communication, organisation, and time management skills and the ability to coordinate multiple departments simultaneously Ready to discover your glow?
Be part of something more than a hotel - where your personality shines and your ideas matter.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner. recruitment@warnerhotels. co. uk
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor - Runnymede in Egham, Surrey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor - Runnymede in Egham, Surrey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
