At a Glance
- Tasks: Lead evening operations, ensuring guest safety and service excellence.
- Company: Join the vibrant team at Corton, part of Warner Hotels Group.
- Benefits: Competitive pay, supportive environment, and opportunities for personal growth.
- Other info: Be part of a tight-knit team that values your unique strengths.
- Why this job: Make a real impact on guest experiences in a relaxed coastal setting.
- Qualifications: Experience in hospitality, strong problem-solving skills, and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
As the operational lead on duty during evening hours (5pm-10pm), the Duty Manager ensures guest safety, service excellence and brand presentation across the hotel. They maintain visible leadership, proactively resolve issues, and coordinate teams to keep standards consistently high. The role safeguards health & safety, licensing and compliance requirements, leads calm incident response, and supports a welcoming, professional atmosphere for guests and teams. The Duty Manager role‑models our GLOW values – Guest‑Heartedness, Limitless Thinking, Owning Your Impact and Win as One – strengthening experience, efficiency and team culture.
Guest Experience and Service Excellence
- Maintain a visible management presence across guest areas.
- Proactively engage with guests; resolve concerns professionally and efficiently.
- Apply appropriate compensation in line with guidelines.
- Monitor bars, restaurants and entertainment areas for consistent service standards.
- Monitor buffet presentation to ensure food remains fresh and appealing.
- Role‑model Guest‑Heartedness in every interaction.
Health, Safety and Security
- Take responsibility for guest and team safety; attend first‑aid incidents.
- Ensure compliance with fire, health & safety and licensing regulations.
- Conduct safety walkarounds (BOH security, perimeter, lighting).
- Identify hazards and act immediately.
- Own Your Impact by keeping accurate, timely incident records.
Operational Standards and Brand Presentation
- Complete structured evening checklist to maintain standards.
- Monitor lighting, heating, ambience, cleanliness and presentation.
- Observe service delivery and coach in‑the‑moment.
Team Leadership and Communication
- Act as escalation point for supervisors.
- Maintain strong cross‑department communication.
- Adapt style to different personalities; lead calmly under pressure.
- Promote a positive, inclusive culture aligned to GLOW.
- Win as One by coordinating teams for smooth operations.
Financial and Energy Awareness
- Monitor operational efficiency; turn off unnecessary utilities.
- Make cost‑conscious decisions without compromising guest experience.
- Follow guidelines for compensation; protect stock and revenue.
Qualifications
- Strong knowledge of Health & Safety legislation.
- First Aid qualification (or willingness to obtain).
- Knowledge within the F&B departments to be able to support on shift.
- Excellent customer service track record.
- Strong problem‑solving ability.
- Calm and professional under pressure.
- Confident decision‑maker.
- High attention to detail.
- Excellent written and verbal communication skills.
- Proven experience in a supervisory or management role within hospitality.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Join our team at Corton, part of the Warner Hotels Group. This 181‑bedroom coastal chalet‑themed hotel is set on the Suffolk coast with a relaxed holiday atmosphere. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight‑knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.
Duty Manager employer: Warner Hotels
Warner Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee development and teamwork. Located in the picturesque Holme Lacy, Herefordshire, you will enjoy a supportive environment where your leadership skills can flourish, alongside competitive benefits and opportunities for career advancement within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with every nook and cranny, from the bars to the buffet. This way, when you chat with guests or your team, you can show off your knowledge and make a real impact.
✨Tip Number 2
Practice your guest engagement skills! Role-play scenarios with friends or family to boost your confidence. The more comfortable you are in handling guest concerns, the better you'll shine during interviews.
✨Tip Number 3
Showcase your leadership style! Think about how you can lead calmly under pressure and adapt to different personalities. Share examples of how you've done this in past roles when you get the chance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our unique team culture at Warner Hotels.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Guest-Heartedness:When writing your application, make sure to highlight your passion for guest service. Share specific examples of how you've gone above and beyond to ensure a great experience for guests. We love seeing that commitment to making others feel valued!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the strong communication skills we value in our Duty Managers.
Demonstrate Problem-Solving Skills:In your application, mention situations where you've successfully resolved issues under pressure. We want to see how you own your impact and lead calmly during challenging times, just like our GLOW values suggest!
Tailor Your Application:Make sure to customise your application for the Duty Manager role. Highlight relevant experience in hospitality and any leadership roles you've held. We encourage you to apply through our website, so we can see your unique personality shine!
How to prepare for a job interview at Warner Hotels
✨Know Your GLOW Values
Familiarise yourself with the GLOW values – Guest-Heartedness, Limitless Thinking, Owning Your Impact, and Win as One. Be ready to share examples of how you've embodied these values in your previous roles, especially in guest interactions and team leadership.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved issues under pressure. Think about times when you had to make quick decisions that positively impacted guest experience or team dynamics.
✨Showcase Your Health & Safety Knowledge
Brush up on health and safety legislation relevant to hospitality. Be prepared to talk about how you would ensure compliance and handle incidents, including your approach to conducting safety walkarounds and identifying hazards.
✨Engage with the Interviewers
Treat the interview like a conversation. Ask questions about the hotel's culture, team dynamics, and expectations for the Duty Manager role. This shows your genuine interest and helps you assess if it's the right fit for you.
