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- Tasks: Create memorable experiences for guests by providing tailored advice and support.
- Company: Warner Hotels, the UK's leading provider of adult short break experiences.
- Benefits: Uncapped commission, 25 days holiday, discounts on breaks, food, and shopping.
- Why this job: Join a diverse team and help guests find their perfect getaway.
- Qualifications: Great listening skills and a problem-solving attitude; experience is a plus but not essential.
- Other info: Hybrid role with flexible hours and excellent career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The UK’s leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique.
What are we looking for?
We are looking for a team who can demonstrate great listening skills, have a problem solving attitude and will help our guests to buy the holiday that's perfect for them.
What will I be doing?
Your goal is to create rewarding relationships with our guests by providing an individual, tailor made experience, ensuring you meet the Warner standard and our guests' expectations. Providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at one of our hotels or villages, allowing them to talk in confidence with you. Previous experience within a similar position is desirable but not essential. The role is hybrid with a minimum of 60% of hours in the office. Equipment will be provided.
We are recruiting for full time hours on the basis of 37.5 hours per week - Monday to Friday and part time hours between 16-24 hours per week. This will include a weekend shift of either a Saturday or Sunday between the hours of 0900 - 1600.
What we offer?
- Uncapped Commission
- 25 days holiday - pro-rata on part time hours
- Great deals on Warner breaks for you, your friends and family
- Discounted food and drinks at our on-site restaurant
- Pension Scheme
- Other discounts on variety of shopping experiences, high street brands and access to a VIP box at the O2.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Contact Centre Team Member employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warner Hotels. Understand their values, what makes them unique, and how they treat their guests. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Contact Centre Team Member, you'll need to listen carefully to guests' needs. Try role-playing with a friend or family member to simulate calls. This will help you get comfortable with problem-solving on the spot and providing tailored advice.
✨Tip Number 3
Show off your personality! When you’re chatting with potential employers, let your character shine through. They want to see how you can create rewarding relationships with guests, so don’t be afraid to be yourself and share your passion for helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really keen on the role. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Contact Centre Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Contact Centre Team Member role. Highlight your listening skills and problem-solving attitude, as these are key traits we're looking for. Show us how your experience aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you're a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Warner Hotels
✨Know the Company
Before your interview, take some time to research Warner Hotels. Understand their unique offerings and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Listening Skills
As a Contact Centre Team Member, great listening skills are crucial. During the interview, demonstrate your ability to listen actively by responding thoughtfully to questions and asking clarifying questions when needed. This will highlight your problem-solving attitude and customer-centric approach.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during your interview. Practice handling common customer queries or complaints related to holiday bookings. This will help you showcase your ability to provide informative and accurate advice while creating a tailored experience for guests.
✨Emphasise Your Flexibility
Since the role is hybrid with varying hours, be prepared to discuss your availability and willingness to work weekends. Highlight any previous experience in similar roles where you adapted to changing schedules or worked as part of a team, reinforcing your commitment to meeting the needs of the business.
