At a Glance
- Tasks: Be the friendly face that creates unforgettable guest experiences at our hotel.
- Company: Join Heythrop Park, part of the Warner Hotels Group in the beautiful Cotswolds.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact on guests' stays while developing your skills in hospitality.
- Qualifications: Experience in customer service and a passion for creating memorable experiences.
The predicted salary is between 30000 - 35005 £ per year.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.
MATERNITY COVER / PART TIME
Want to be the friendly face that shapes unforgettable stays from first interaction to the last? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Front Office Team Member, you’ll play a crucial role in bringing that magic to life.
Role Purpose
The Front Office Team Member will be preparing all necessary guest information ahead of check-in and departure, maximising sales opportunities throughout their stay, and offering knowledgeable advice on the hotel’s experiences. As a valued member of our supportive team, you’ll have the opportunity to grow and develop your skills in delivering exceptional customer service, playing an essential role in ensuring the smooth and efficient running of the Hotels Front Office Area.
Responsibilities
- Operational Oversight: Support the smooth and efficient running of the Front Office by maintaining high operational standards and resolving day-to-day issues promptly, with guidance from senior managers when required. Use and maintain Front Office systems and equipment effectively to ensure a seamless guest journey.
- Guest Experience: Maintain a strong, visible presence in guest-facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.
- Health, Safety & Compliance: Uphold all health, safety, hygiene, and compliance standards within the Front Office environment. Take responsibility during emergencies by following procedures for fire safety, first aid, and guest welfare. Complete incident reports accurately and elevate concerns when needed.
- Financial Awareness: Support cost-efficient operations while ensuring the guest experience remains exceptional. Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences confidently and informatively.
- Communication: Escalate urgent or sensitive matters promptly to senior leaders to maintain smooth operations and guest satisfaction.
- Events & Problem Solving: Work collaboratively with internal teams to support event or function requirements related to the guest journey. Respond decisively to issues or unexpected situations, minimising disruption and maintaining high service standards.
Behaviours, Skills & Experience
- Understanding of front-of-house operations, including check-in/out processes, guest journey touchpoints, and service standards.
- Awareness of hotel products, packages, and onsite experiences to confidently inform and upsell to guests.
- Knowledge of health, safety, and compliance procedures relevant to reception, guest areas, and emergency response.
- Familiarity with reservation systems, CRM platforms, and hotel management software.
- Experience working in a guest-facing role within hospitality, retail, leisure, or a similar customer-focused environment.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV’s from agencies will not be considered.
Front Office Team Member in Chipping Norton employer: Warner Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located in the picturesque Lakeside Coastal Village, Stoke-on-Trent, employees benefit from a supportive environment that values guest satisfaction and operational excellence, alongside competitive benefits and opportunities to shape memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member in Chipping Norton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Warner Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front Office Team Member in Chipping Norton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Warner Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Warner Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Warner Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Warner Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Warner Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
