At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Warner Hotels at Heythrop Park, a stunning hotel in the Cotswolds.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a team that values your unique strengths and ideas.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.
The Front Office Supervisor is to act as the on shift operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism. The role anticipates guest needs, resolves challenges calmly, and maintains smooth communication across departments. Through curiosity and continuous improvement, the Supervisor elevates service delivery, efficiency, and guest advocacy. Rooted in collaboration and commitment, this role nurtures a positive, guest focused culture where the team feels supported and empowered.
Responsibilities:
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Front Office operations and hospitality service standards.
- Guest experience principles and complaint resolution techniques.
- Hotel systems (iStay, Maestro) and GDPR/PCI compliance.
- Health & safety, fire safety, and compliance requirements.
- Ability to lead and motivate guest-facing teams effectively during shift.
- Strong communication, organisation, and time management skills and the ability to coordinate multiple departments simultaneously.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Front Office Supervisor - Heythrop Park in Chipping Norton employer: Warner Hotels
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where individuality is celebrated and personal growth is encouraged. As a Front Office Supervisor at Heythrop Park, you'll be part of a supportive team dedicated to creating memorable guest experiences in a stunning Cotswolds setting, with opportunities for professional development and a commitment to diversity and inclusion at the heart of our values.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor - Heythrop Park in Chipping Norton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested in being part of their unique guest experience.
✨Tip Number 2
Practice your people skills! As a Front Office Supervisor, you'll be the face of the hotel. Role-play common scenarios with friends or family, like handling guest complaints or special requests, to boost your confidence and communication skills.
✨Tip Number 3
Show off your leadership style! Think about examples from your past experiences where you've led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate how you can motivate and support your future colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Warner Hotels family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Front Office Supervisor - Heythrop Park in Chipping Norton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express what makes you special and how you can contribute to our team at Heythrop Park.
Tailor Your Application:Make sure to tailor your application to the Front Office Supervisor role. Highlight your relevant experience in hospitality and any leadership roles you've had. We love seeing how your skills align with our values and the responsibilities of the position!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Warner Hotels.
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Heythrop Park and the Warner Hotels Group. Familiarise yourself with their values, services, and unique offerings. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Showcase Your Guest Service Skills
As a Front Office Supervisor, guest experience is key. Prepare examples from your past roles where you’ve gone above and beyond for guests or resolved complaints effectively. Highlighting these experiences will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Leadership Qualities
Think about times when you’ve led a team or supported colleagues in a busy environment. Be ready to discuss how you motivate others and maintain a positive atmosphere, especially during peak times. This will show that you can lead by example and foster a collaborative team spirit.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in the Front Office. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
