At a Glance
- Tasks: Lead a vibrant team to create unforgettable dining experiences for guests.
- Company: Join the dynamic Warner Hotels Group at Heythrop Park.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a team that values your unique strengths and ideas.
- Qualifications: Experience in food and beverage or hospitality is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Food and Beverage Supervisor, you’ll play a crucial role in bringing that magic to life.
Role Purpose
The Food and Beverage Supervisor plays a key role in delivering exceptional dining experiences, leading the team with energy, precision, and genuine care. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and elevate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across F&B and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and have guest safety.
Behaviours, Skills & Experience
- Previous experience in food and beverage or hospitality operations.
- Knowledge of food safety and hygiene standards – Level 3 food safety certificate would be desirable.
- Excellent communication and problem-solving abilities.
- Strong leadership skills with the ability to motivate and guide a team.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please no hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Unsolicited CV’s from agencies will not be considered.
Food and Beverage Supervisor in Chipping Norton employer: Warner Hotels
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where individuality is celebrated and personal growth is encouraged. As a Food and Beverage Supervisor at Heythrop Park, you'll be part of a supportive team dedicated to creating memorable guest experiences in a stunning Cotswolds setting, with opportunities for professional development and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Supervisor in Chipping Norton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their unique guest experience.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or solved a problem under pressure. These examples will showcase your skills as a Food and Beverage Supervisor and help you stand out during the interview.
✨Tip Number 3
Be ready to discuss guest service scenarios! Prepare for questions about how you'd handle complaints or special requests. This shows you’re not just about the food and drink but also about creating memorable experiences for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Food and Beverage Supervisor in Chipping Norton
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the food and beverage industry shine through. Share experiences that highlight your enthusiasm for creating memorable guest experiences, as this is what we value at Warner Hotels.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Food and Beverage Supervisor, so don’t hold back!
Highlight Leadership Skills:As a potential leader in our team, it’s crucial to showcase your leadership abilities. Include examples of how you've motivated teams or resolved issues in previous roles, as this will demonstrate your readiness for the position.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Heythrop Park!
How to prepare for a job interview at Warner Hotels
✨Know the Venue Inside Out
Before your interview, take some time to research Heythrop Park and its offerings. Familiarise yourself with the restaurants, services, and unique features of the hotel. This will not only show your genuine interest but also help you tailor your answers to align with their values and guest experience focus.
✨Showcase Your Leadership Skills
As a Food and Beverage Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Highlighting these skills will reassure them that you're ready to take on the responsibilities of the role.
✨Prepare for Guest Interaction Scenarios
Expect questions about how you would handle specific guest situations, such as complaints or special requests. Think through potential scenarios and practice your responses. Showing that you can maintain professionalism and care in challenging situations will set you apart as a candidate who truly understands the importance of guest experience.
✨Emphasise Health and Safety Knowledge
Given the importance of health and safety in hospitality, be prepared to discuss your knowledge of food safety regulations and hygiene standards. If you have a Level 3 food safety certificate, mention it! This will demonstrate your commitment to maintaining high operational standards and ensuring guest safety.
