At a Glance
- Tasks: Lead a team to ensure exceptional cleanliness and guest satisfaction.
- Company: Warner Hotels, where your personality shines and ideas matter.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Diversity and inclusion are at the heart of our mission.
- Why this job: Join a tight-knit team creating memorable experiences for guests.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 24000 - 30000 £ per year.
Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.
The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back-of-house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities:- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Previous experience in Hotel operations cleaning and hygiene.
- Knowledge of Health & safety, fire safety, hygiene standards, and emergency protocols.
- Excellent communication and problem-solving abilities.
- Strong leadership skills with the ability to motivate and guide a team.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Locations
Housekeeping Supervisor - Nantwich employer: Warner Hotels
At Warner Hotels, we pride ourselves on fostering a vibrant work culture where individuality is celebrated and team collaboration thrives. As a Housekeeping Supervisor in Nantwich, you'll enjoy comprehensive training and development opportunities, ensuring your career progresses while you contribute to creating unforgettable guest experiences. With a strong commitment to diversity and inclusion, we offer a supportive environment that values every team member's unique strengths, making Warner Hotels an exceptional place to grow and shine.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor - Nantwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Housekeeping Supervisor role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams or handled tricky situations in the past. Warner Hotels values strong leadership, so let that shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Housekeeping Supervisor - Nantwich
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express what makes you special and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application for the Housekeeping Supervisor role. Highlight your relevant experience in hotel operations and any leadership skills that align with our values at Warner Hotels.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your experiences and achievements, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of hotel operations, especially in housekeeping. Familiarise yourself with hygiene standards, health and safety regulations, and emergency protocols. This will show that you're serious about the role and ready to step up as a leader.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to motivate and guide your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlighting your leadership style and how you can inspire others will definitely impress the interviewers.
✨Engage with Guest Experience
Warner Hotels places a strong emphasis on guest satisfaction. Be ready to discuss how you would handle guest queries, complaints, and special requests. Think of specific scenarios where you went above and beyond to ensure a positive experience for guests.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to conduct thorough handovers and prepare shift reports. This will show that you understand the importance of seamless communication in maintaining operational efficiency.
