At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Heythrop Park, a stunning hotel in the Cotswolds with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with a focus on teamwork and support.
- Why this job: Be part of a team that values your unique strengths and ideas.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311‑bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight‑knit team that creates truly unique guest experiences.
As Front Office Supervisor, you’ll play a crucial role in bringing that magic to life.
Role Purpose
The Front Office Supervisor acts as the on‑shift operational leader, ensuring an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism. The role anticipates guest needs, resolves challenges calmly, and maintains smooth communication across departments. Through curiosity and continuous improvement, the Supervisor elevates service delivery, efficiency, and guest advocacy. Rooted in collaboration and commitment, this role nurtures a positive, guest‑focused culture where the team feels supported and empowered.
Responsibilities
- Operational Oversight: Act as the on‑shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience: Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership: Provide on‑shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance: Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalation as needed.
- Financial & Commercial Awareness: Monitor upselling opportunities. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.
- Communication & Reporting: Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.
- Event & Function Support: Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management: Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
- Front Office operations and hospitality service standards.
- Guest experience principles and complaint resolution techniques.
- Hotel systems (iStay, Maestro) and GDPR/PCI compliance.
- Health & safety, fire safety, and compliance requirements.
- Ability to lead and motivate guest‑facing teams effectively during shift.
- Strong communication, organisation, and time management skills and the ability to coordinate multiple departments simultaneously.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us.
Please note: Unsolicited CV’s from agencies will not be considered.
Front Office Supervisor in Charlbury employer: Warner Hotels
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where individuality is celebrated and team members are empowered to thrive. Located in the stunning Cotswolds, our Front Office Supervisor role not only provides opportunities for personal and professional growth but also allows you to be part of creating memorable experiences for our guests in a supportive and collaborative environment. Join us and discover your glow as you lead a dedicated team in delivering outstanding service amidst the beauty of 440 acres of parkland.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Charlbury
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with guests and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front Office Supervisor, you'll need to lead a team and interact with guests. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully handled guest complaints or operational challenges. This will demonstrate your ability to think on your feet and maintain a positive atmosphere.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Office Supervisor in Charlbury
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application for the Front Office Supervisor role. Highlight your relevant experience in hospitality and how you can enhance guest experiences at Heythrop Park. We love seeing how you connect your skills to our values!
Showcase Your Leadership Skills:As a Front Office Supervisor, you'll be leading a team. Use your application to demonstrate your leadership style and any past experiences where you've motivated or supported a team. We’re all about collaboration here!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Warner Hotels!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Heythrop Park and the Warner Hotels Group. Familiarise yourself with their values, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating memorable guest experiences.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to maintain a positive atmosphere and how you can contribute to a supportive team culture at Warner Hotels.
✨Prepare for Guest Scenarios
Expect questions about handling guest complaints or special requests. Think of specific situations where you’ve gone above and beyond for a guest. Demonstrating your problem-solving skills and calmness under pressure will be key to showcasing your fit for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how they measure success in the Front Office. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
