Warner Hotels are recruiting for a Duty Manager. This vital role for the hotel will be the operational lead on duty during evening hours, where weekend availability is key (1:30pm-10pm). As the Duty Manager, you will be the face and operational heartbeat of the hotel during your shifts. You will lead from the front, ensuring the smooth running of all departments-including reception, housekeeping, food and beverage, and night operations.
Guest Experience and Service Excellence
- Maintain a visible management presence across guest areas and proactively engage with guests; resolve concerns professionally and efficiently.
- Apply appropriate compensation in line with guidelines.
- Monitor bars, restaurants and entertainment areas for consistent service standards.
Health, Safety and Security
- Take responsibility for guest and team safety; attend first aid incidents.
- Ensure compliance with fire, health & safety and licensing regulations
- Conduct safety walkarounds (BOH security, perimeter, lighting) - Identify hazards and act immediately.
- Complete structured evening checklist to maintain standards.
- Monitor lighting, heating, ambience, cleanliness and presentation.
- Observe service delivery and coach in the moment.
Team Leadership and Communication
- Act as escalation point for supervisors.
- Maintain strong cross department communication.
- Adapt style to different personalities; lead calmly under pressure.
Financial and Energy Awareness
- Monitor operational efficiency; turn off unnecessary utilities.
- Make cost conscious decisions without compromising guest experience.
- Follow guidelines for compensation; protect stock and revenue.
Strong knowledge of Health & Safety legislation. - First Aid qualification (or willingness to obtain).
- Knowledge within the F&B departments to be able to support on shift.
- Excellent customer service track record.
- Strong problem-solving ability.
- Calm and professional under pressure.
- Confident decision-maker.
- High attention to detail.
- Excellent written and verbal communication skills.
- Proven experience in a supervisory or management role within hospitality.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.
Free use of gym and leisure facilities - 60% discounted food onsite
- Pension scheme
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 28 days annual leave per year (Inclusive of Bank Holidays)
- Cycle to Work Scheme
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
- Life Assurance
- Free Car Parking onsite
- Family Friendly policies
- Refer a friend scheme
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
- Access to a discounts platform including a points based discount plan to increase your retail discounts
- Access your wages on demand through Aslan
- Employee Assistance Programme
- L&G Care Concierge
- Glow Getters and Long Service Awards
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
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Duty Manager - Heythrop Park in Charlbury employer: Warner Hotels
Warner Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee development and teamwork. Located in the picturesque Holme Lacy, Herefordshire, you will enjoy a supportive environment where your leadership skills can flourish, alongside competitive benefits and opportunities for career advancement within the hospitality industry.
