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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a stunning hotel setting.
- Company: Join Warner Hotels, a vibrant and inclusive hospitality group.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact in hospitality while nurturing your leadership skills.
- Qualifications: 5+ years as a General Manager with a passion for guest satisfaction.
- Other info: Embrace diversity and be part of a culture that values every voice.
The predicted salary is between 36000 - 60000 £ per year.
Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country.
Ready to take the next step in your hospitality leadership career? At Warner Hotels, you can discover your glow. We believe people thrive when their unique strengths and personalities are nurtured. Here, you’re free to be yourself, make an impact, and grow within a tight-knit team that creates truly memorable guest experiences.
We’re more than just a place to stay — we’re a destination where guests come to make memories, discover new experiences, and feel genuinely cared for. As General Manager, you’ll play a pivotal role in bringing that magic to life.
Role Purpose
As General Manager, you will lead a multidisciplinary team across Rooms, F&B, Spa, Leisure, Guest Experience, and Entertainment. You will own the hotel’s performance operationally, commercially, and culturally. You’ll lead high performing teams, optimise revenue streams, and champion a guest obsessed mindset. Your leadership will ensure exceptional guest experiences, strong EBITDA performance, and a culture that attracts, retains, and develops top talent.
Responsibilities
- Operational Leadership
- Lead, coach, and inspire teams to deliver exceptional guest experiences while upholding Warner Brand Standards.
- Address guest concerns with confidence and empathy, using feedback to drive continuous improvement.
- Manage resources effectively to meet guest demand, ensuring high service levels and operational efficiency.
- Collaborate with senior leaders to identify opportunities and implement operational strategies.
- Guest and Team Experience
- Ensure consistent delivery of high quality guest experiences, driving improvements in Guest NPS, returning bookings, and online reviews.
- Build a high performing, engaged team through coaching, feedback, and personal development plans.
- Recruit, develop, and retain exceptional talent, fostering a culture of collaboration, growth, and recognition.
- Monitor team engagement and retention, implementing initiatives that enhance satisfaction and performance.
- Financial and Operational Management
- Manage hotel revenue and costs to meet or exceed budgets, identifying opportunities for growth and efficiencies.
- Drive revenue performance across Rooms, F&B, Spa, Leisure, and ancillary streams.
- Ensure full compliance with statutory obligations including Health & Safety, food safety, employment law, and data protection.
- Embed and maintain operational SOPs and brand standards across all departments.
- Oversee stock management and budget adherence, ensuring resources align with business goals.
Key Outcomes
- Achievement of KPIs including Guest NPS, Mystery Guest scores, labour efficiency, revenue targets, and compliance standards.
- Increased team retention, engagement, and development of high potential talent.
- Enhanced financial performance, including EBITDA growth and cost efficiencies.
- 100% compliance with Health & Safety and mandatory training requirements.
Behaviours and Essential Skills
- Guest obsessed, people first, and passionate about delivering exceptional hospitality.
- Collaborative, open, and effective at influencing across teams and departments.
- Commercially sharp with strong analytical and data driven decision making skills.
- Resilient, confident, and calm under pressure, with sound judgement and clarity of thought.
- Strategic thinker with a willingness to be hands-on in daily operations.
- Bold, curious, and innovative, with a growth mindset and drive for continuous improvement.
- Skilled at building capability, inspiring teams, and nurturing talent at all levels.
You will be Guest Hearted, staying close to guests and role modelling service excellence; show Limitless Thinking by embracing innovation and challenging traditional approaches; Own Our Impact by taking accountability for results and driving profitability; and embody Winning as One by fostering collaboration, trust, and teamwork.
This role requires a hands-on leader who balances strategic vision with operational detail, creates a culture of empowerment, and represents Warner Hotels positively with all stakeholders.
Essential Experience
- Minimum 5 years’ experience as a General Manager in hotels, holiday parks, or a similar multifaceted leisure environment.
- Strong background in food & beverage, revenue management, and commercial performance.
- Proven success in leading large, diverse teams and developing high potential leaders.
- Demonstrated ability to deliver improvements in guest satisfaction and financial KPIs.
Ready to discover your glow? Be part of something more than a hotel — a place where your personality shines and your ideas truly matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. We welcome applications from all backgrounds, communities, and industries, and we’re happy to discuss any reasonable adjustments or flexibility you may require, including part time or jobshare options.
We genuinely care about every candidate’s experience during the recruitment process and are here to support you. If you require any assistance or adjustments while applying, please contact us at Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
General Manager in Chard employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Chard
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to former colleagues. You never know who might have the inside scoop on a General Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your unique strengths shine through. Be genuine and share your passion for creating memorable guest experiences. Remember, they want someone who fits into their culture!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in the past, especially in leading teams or improving guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds. And hey, apply through our website for a smoother process!
We think you need these skills to ace General Manager in Chard
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your CV and cover letter for the General Manager position. Highlight your relevant experience in hospitality leadership and how you've driven guest satisfaction and team performance in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved guest experiences or boosted revenue in previous roles to really stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Warner Hotels!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Before the interview, dive deep into Warner Hotels and Cricket St Thomas. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you connect your experience to their goals and show that you're genuinely interested.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples of how you've led diverse teams, improved guest satisfaction, and driven financial performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Be Guest Obsessed
Warner Hotels emphasises a guest-obsessed mindset. Be ready to discuss how you've addressed guest concerns in the past and how you plan to enhance guest experiences at Cricket St Thomas. Highlight any innovative ideas you have for improving guest satisfaction.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the hotel's culture, team dynamics, and future goals. This not only shows your interest but also helps you gauge if this is the right fit for you. Think about how you can contribute to their vision.
