Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at our stunning hotel.
- Company: Join Warner Hotels, where your unique strengths are celebrated in a vibrant environment.
- Benefits: Enjoy competitive pay, career growth, and a supportive team culture.
- Why this job: Make a real impact by enhancing guest journeys and driving innovation.
- Qualifications: Experience in hospitality leadership and a passion for exceptional service.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Front Office Manager, you’ll play a crucial role in bringing that magic to life.
Role PurposeThe Front Office Manager leads the reception, holiday sales, and night teams to deliver exceptional guest experiences from arrival to departure. This role combines operational excellence with a guest-hearted approach, ensuring every interaction reflects care and attention while anticipating and adapting to the unexpected for seamless service. Through curiosity and bold thinking, the Front Office Manager challenges the ordinary, elevates standards, and drives commercial growth. Committed to promises and collaboration, this role fosters a culture where everyone brings their best, celebrates success, and wins together.
Responsibilities- Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, and accurate service at every touchpoint.
- Stay poised and ready to respond to unexpected challenges, adapting quickly to maintain smooth operations and guest satisfaction.
- Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth while maintaining integrity and care in every recommendation.
- Be an expert in the rebooking process and drive onsite break sales.
- Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys, and elevate service standards.
- Maintain world-class standards in front office operations through continuous refinement of procedures, technology use, and team training.
- Keep promises by ensuring accurate reservations, billing, and guest communications, delivering commitments on time and to the highest standard.
- Champion collaboration by working closely with housekeeping, F&B, and other departments to ensure seamless coordination and exceptional guest experiences.
- Lead, coach, and develop the reception, holiday sales, and night teams, fostering a culture of trust, open communication, and professional growth where every voice is valued.
- Monitor performance metrics, guest feedback, and occupancy trends, using insights to refine strategies and improve results.
- Ensure compliance with health, safety, and data protection standards, creating a safe and professional environment for guests and team members.
- Strong knowledge of reservations systems, guest service standards, and sales techniques.
- Proven leadership experience in front office or hospitality operations.
- Commercial acumen with experience in budgeting and revenue generation.
- Excellent communication and problem-solving skills.
- Ability to lead and inspire a diverse team in a fast-paced environment.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion StatementDiversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CVs from agencies will not be considered.
Front Office Manager in Chard employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Chard
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with guests and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front Office Manager, you'll need to lead a diverse team and interact with guests daily. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experiences where you successfully handled unexpected challenges. This will demonstrate your ability to maintain smooth operations and guest satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front Office Manager in Chard
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Front Office Manager role. Highlight your relevant experience in hospitality and how your skills align with our mission of delivering exceptional guest experiences.
Showcase Your Leadership Skills: As a Front Office Manager, you'll be leading a team. Use your application to demonstrate your leadership experience and how you've successfully managed teams in the past. We love hearing about your coaching and development successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Cricket St Thomas and the Warner Hotels Group. Familiarise yourself with their values, guest experiences, and any recent news. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a diverse team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlight how your leadership style fosters collaboration and trust.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to handle unexpected challenges. Think of specific scenarios where you've had to think on your feet and adapt quickly. Share how you maintained guest satisfaction while resolving issues, showcasing your calm and collected approach.
✨Emphasise Your Sales Acumen
Since driving holiday sales is a key responsibility, be ready to discuss your experience with sales techniques and revenue generation. Prepare to share strategies you've used to promote packages or improve sales performance, demonstrating your commercial awareness and integrity.