At a Glance
- Tasks: Lead a dynamic team in managing leisure and spa activities, ensuring exceptional guest experiences.
- Company: Join Warner Hotels, a vibrant part of the Bourne Leisure family.
- Benefits: Enjoy competitive salary, discounts for you and your loved ones, and free gym access.
- Other info: Opportunities for career development and a commitment to diversity and inclusion.
- Why this job: Make a real impact while creating unforgettable memories for guests in a stunning location.
- Qualifications: Experience in leading leisure and spa teams with strong financial management skills.
The predicted salary is between 29000 - 31000 £ per year.
Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country.
Salary: 29,000 - 31,000 dependent on experience.
We have a fantastic opportunity for a Leisure & Spa Manager at Warner Hotels.
The benefits of working with us:
- A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% Discount to you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
- Potential live in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts offers with many national brands and retailers.
What will I be doing?
As the Leisure & Spa Manager you oversee the Sports, Leisure, and Spa departments, therefore will manage a team of experts that offer a wide range of activities such as fitness classes, archery, and rifle shooting, to facials, massages, and gym sessions. You will be responsible for driving financial success, guest service and maximising the potential of the Sports, Leisure, and Spa departments by showcasing the best Warner can offer. You will nurture an environment that allows your team to perform at their best through high performance and high fulfilment and creating memories for our guests and giving our team opportunities of a lifetime.
What are we looking for?
An inspirational leader who drives their team to deliver a great guest experience. Able to confidently deal with guest concerns with the ability to resolve problems, showing empathy and understanding continually looking to improvise with opportunities our guests provide. An individual with the ability to effectively lead, motivate and engage your leaders and team, even in times of high demand. A willingness to challenge if standards aren't meeting required levels. Someone who can make decisions confidently. A passionate leader to coach and give feedback across the Leisure & Spa department to improve performance.
What skills do I need?
Previous experience in leading a Leisure & Spa team, focusing on developing and retaining therapists. Must have had responsibility for managing a P&L and the ability to manage costs in line with budgets. Understand the importance of target setting and driving sales.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotel.com
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Leisure & Spa Manager - Cricket St Thomas in Chard, Somerset
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure & Spa Manager - Cricket St Thomas in Chard, Somerset
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
