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- Tasks: Lead entertainment teams and create unforgettable experiences for guests.
- Company: Join the vibrant team at Warner Hotels on beautiful Hayling Island.
- Benefits: Enjoy a supportive environment, career growth, and a chance to shine.
- Why this job: Be part of a culture that celebrates creativity and collaboration.
- Qualifications: Experience in entertainment operations and strong leadership skills required.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Sinah Warren, part of the Warner Hotels Group. Set within magnificent grounds, this beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth.
As Cluster Entertainment & Activities Supervisor, you’ll play a crucial role in bringing unforgettable entertainment experiences to life. This role combines operational leadership with a guest-hearted approach, delivering every detail with care and attention while anticipating and adapting to the unexpected across the cluster sites.
Role PurposeThe Cluster Entertainment & Activities Supervisor ensures the smooth delivery of entertainment during their shift, creating unforgettable experiences for guests. Through curiosity and bold thinking, the Supervisor challenges the ordinary, elevates standards, and supports commercial success. A key focus is delivering a positive colleague experience through effective onboarding, communication and engagement activity.
Responsibilities- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and elevate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
- Strong knowledge of live event coordination and technical requirements.
- Ability to adapt quickly and manage priorities in a fast-paced environment.
- Previous experience in entertainment operations or supervisory roles.
- Excellent communication and leadership skills.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us.
Cluster Entertainment & Activities Supervisor in Bristol employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Entertainment & Activities Supervisor in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Warner Hotels' values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences can translate into creating unforgettable guest experiences at Sinah Warren.
✨Tip Number 3
Show off your creativity! Think of unique ideas for entertainment or activities that could enhance guest experiences. Bring these ideas to the table during your interview to demonstrate your proactive approach and passion for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for joining the team.
We think you need these skills to ace Cluster Entertainment & Activities Supervisor in Bristol
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see who you are beyond just your qualifications. Share your passion for entertainment and how you can bring that magic to our guests.
Tailor Your Application: Make sure to tailor your application to the Cluster Entertainment & Activities Supervisor role. Highlight your relevant experience in entertainment operations and any leadership roles you've had. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Warner Hotels.
How to prepare for a job interview at Warner Hotels
✨Know the Venue Inside Out
Before your interview, take some time to research Sinah Warren and its facilities. Familiarise yourself with the hotel’s entertainment offerings and any recent events. This will not only show your genuine interest but also help you discuss how you can enhance guest experiences.
✨Showcase Your Leadership Style
As a Cluster Entertainment & Activities Supervisor, leadership is key. Be prepared to share examples of how you've motivated teams in the past. Think about specific situations where you’ve led by example or resolved conflicts, as this will demonstrate your ability to foster collaboration and support your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios where you had to adapt quickly or manage priorities under pressure. Practising these responses will help you convey your readiness for the fast-paced environment at Warner Hotels.
✨Emphasise Guest-Centric Mindset
Warner Hotels values a guest-hearted approach, so be ready to discuss how you prioritise guest satisfaction. Share examples of how you’ve gone above and beyond for guests in previous roles, and highlight your commitment to creating unforgettable experiences.