At a Glance
- Tasks: Lead the spa and wellness offering, ensuring high service standards and guest satisfaction.
- Company: Warner Hotels, where we create inspiring moments for guests.
- Benefits: Free gym access, discounted food, and career development opportunities.
- Other info: Enjoy a supportive culture with excellent growth potential.
- Why this job: Join a dynamic team and enhance guest experiences in a relaxing environment.
- Qualifications: Experience in spa management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
At Warner Hotels, we create moments where guests feel alive, relaxed, and inspired. This role involves leading the spa and wellness offering, overseeing day-to-day operations, and ensuring high service standards. You'll work closely with hotel leadership to support team development and guest experience, driving engagement, revenue, and team growth.
Responsibilities
- Lead the spa and wellness offering, ensuring high service standards, guest satisfaction and commercial performance
- Oversee day-to-day spa operations, including facilities, treatments and team performance
- Deliver a safe, clean and relaxing environment aligned with Warner Hotels' brand
- Drive revenue growth while maintaining strong operational standards
- Work closely with hotel leadership to support team development and guest experience
- Ensure full compliance with health, safety and hygiene standards
- Deliver seasonal campaigns, wellness initiatives and premium spa experiences
- Promote wellbeing, relaxation and a high-quality guest journey
- Drive revenue through treatments, retail and promotions
- Manage budgets, costs and stock effectively
- Grow spa usage and enhance the wellness offering
- Oversee retail, merchandising, stock control and suppliers
- Monitor guest feedback and implement improvements to increase satisfaction and return visits
Qualifications
- Experience in spa or wellness management within hospitality or leisure
- Strong leadership skills with the ability to motivate and develop teams
- Passion for delivering exceptional guest experiences
- Commercial awareness (budgets, sales, retail performance)
- Knowledge of health & safety, hygiene and compliance standards
- Relevant spa/beauty qualification (e.g. NVQ Level 3) preferred
- Highly organised with strong attention to detail and a proactive mindset
Benefits
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers
- Career development through externally recognised qualifications in addition to in-house training (degrees and apprenticeship level)
- 20% discount for you, family & friends across Warner Hotels and Haven Holidays, including further discounted breaks
Salary
£29,500 up to £37,000 per year, plus a range of benefits and development opportunities.
Leisure and Spa Manager in Bexhill-on-Sea employer: Warner Hotels
At Warner Hotels, we pride ourselves on creating a vibrant and supportive work environment where our employees can thrive. As a Leisure and Spa Manager, you will not only lead a dedicated team in delivering exceptional wellness experiences but also benefit from extensive career development opportunities, including recognised qualifications and in-house training. With access to fantastic perks such as discounted stays and free use of leisure facilities, Warner Hotels is committed to fostering a culture of wellbeing and growth for all its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure and Spa Manager in Bexhill-on-Sea
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure and Spa Manager in Bexhill-on-Sea
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
