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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and optimise hotel performance.
- Company: Join a leading hospitality brand known for its commitment to exceptional service.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Make a real impact in hospitality while nurturing talent and driving success.
- Qualifications: 5+ years as a General Manager with strong leadership and commercial skills.
- Other info: Diversity and inclusion are core values; flexible working options available.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
As General Manager, you will lead a multidisciplinary team across Rooms, F&B, Spa, Leisure, Guest Experience, and Entertainment. You will own the hotel’s performance operationally, commercially, and culturally. You’ll lead high performing teams, optimise revenue streams, and champion a guest‑obsessed mindset. Your leadership will ensure exceptional guest experiences, strong EBITDA performance, and a culture that attracts, retains, and develops top talent.
Responsibilities
- Operational Leadership
- Lead, coach, and inspire teams to deliver exceptional guest experiences while upholding Warner Brand Standards.
- Address guest concerns with confidence and empathy, using feedback to drive continuous improvement.
- Manage resources effectively to meet guest demand, ensuring high service levels and operational efficiency.
- Collaborate with senior leaders to identify opportunities and implement operational strategies.
- Guest and Team Experience
- Ensure consistent delivery of high quality guest experiences, driving improvements in Guest NPS, returning bookings, and online reviews.
- Build a high‑performing, engaged team through coaching, feedback, and personal development plans.
- Recruit, develop, and retain exceptional talent, fostering a culture of collaboration, growth, and recognition.
- Monitor team engagement and retention, implementing initiatives that enhance satisfaction and performance.
- Financial and Operational Management
- Manage hotel revenue and costs to meet or exceed budgets, identifying opportunities for growth and efficiencies.
- Drive revenue performance across Rooms, F&B, Spa, Leisure, and ancillary streams.
- Ensure full compliance with statutory obligations including Health & Safety, food safety, employment law, and data protection.
- Embed and maintain operational SOPs and brand standards across all departments.
- Oversee stock management and budget adherence, ensuring resources align with business goals.
Key Outcomes
- Achievement of KPIs including Guest NPS, Mystery Guest scores, labour efficiency, revenue targets, and compliance standards.
- Increased team retention, engagement, and development of high potential talent.
- Enhanced financial performance, including EBITDA growth and cost efficiencies.
- 100% compliance with Health & Safety and mandatory training requirements.
Behaviours and Essential Skills
- Guest obsessed, people first, and passionate about delivering exceptional hospitality.
- Collaborative, open, and effective at influencing across teams and departments.
- Commercially sharp with strong analytical and data‑driven decision-making skills.
- Resilient, confident, and calm under pressure, with sound judgement and clarity of thought.
- Strategic thinker with a willingness to be hands‑on in daily operations.
- Bold, curious, and innovative, with a growth mindset and drive for continuous improvement.
- Skilled at building capability, inspiring teams, and nurturing talent at all levels.
Essential Experience
- Minimum 5 years’ experience as a General Manager in hotels, holiday parks, or a similar multifaceted leisure environment.
- Strong background in food & beverage, revenue management, and commercial performance.
- Proven success in leading large, diverse teams and developing high potential leaders.
- Demonstrated ability to deliver improvements in guest satisfaction and financial KPIs.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. We welcome applications from all backgrounds, communities, and industries, and we’re happy to discuss any reasonable adjustments or flexibility you may require, including part‑time or job share options. We genuinely care about every candidate’s experience during the recruitment process and are here to support you. If you require any assistance or adjustments while applying, please contact us at Warner.recruitment@warnerhotels.co.uk.
General Manager in Bembridge employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Bembridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since we’re all about guest obsession and team engagement, think of examples from your past experiences that showcase how you’ve led teams to deliver exceptional guest experiences.
✨Tip Number 3
Showcase your leadership style! During interviews, be ready to discuss how you inspire and develop talent within your teams. Highlight any initiatives you've implemented that improved team engagement or guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team and culture.
We think you need these skills to ace General Manager in Bembridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how excited you are about delivering exceptional guest experiences and leading high-performing teams.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in hotel management, especially in areas like F&B and revenue management. We love seeing how your background aligns with our needs!
Be Specific: Use specific examples to demonstrate your achievements in previous roles. Whether it’s improving guest satisfaction scores or driving revenue growth, we want to hear about your successes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Warner Hotels
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of financial performance. Brush up on key metrics like EBITDA, revenue streams, and guest satisfaction scores. Be ready to discuss how you've driven improvements in these areas in your previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your approach to leading diverse teams. Share specific examples of how you've inspired and developed talent, fostered collaboration, and maintained high engagement levels. Highlight any coaching or mentoring experiences that showcase your people-first mindset.
✨Emphasise Guest Experience
Since the role is guest-obsessed, think of instances where you've turned guest feedback into actionable improvements. Discuss how you’ve handled guest concerns with empathy and confidence, and be prepared to share strategies that enhanced guest satisfaction in your previous positions.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Prepare for scenarios related to operational challenges, team dynamics, or guest complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
