At a Glance
- Tasks: Lead service shifts and ensure exceptional guest experiences in our restaurants and bars.
- Company: Join the vibrant team at Bembridge Coast, part of Warner Hotels Group.
- Benefits: Enjoy competitive salary, gym access, discounts, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be the face of hospitality and create unforgettable moments for guests.
- Qualifications: Previous experience in food and beverage or hospitality operations is essential.
The predicted salary is between 28594 - 28594 £ per year.
Join our team at Bembridge Coast, part of the Warner Hotels Group.
This 258‑bedroom hotel with a theatre, spa, and leisure facilities offers stunning views of the Solent on the Isle of Wight.
Salary 28,594 per annum
Warner Hotels are recruiting for a Food & Beverage Supervisor.
This key role within our Food & Beverage team is responsible for leading service shifts, ensuring exceptional guest experiences, and supporting the smooth operation of our restaurants and bars.
As a Food & Beverage Supervisor at Warner Hotels, you'll be the face of hospitality during your shift, leading from the front to deliver outstanding service.
You'll support, coach, and motivate your team, maintain high operational standards, and ensure every guest enjoys the warm welcome and memorable dining experience that Warner Hotels is known for.
Working closely with managers and team leaders, you'll help drive service excellence while creating unforgettable moments for our guests.
Responsibilities
- Operational Oversight
- Act as theon shiftleader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Provide onshift support and guidance to teams across all departments.
- Reallocate resources during busy periods tomaintainservice levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and elevate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunitiesacross F&B and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Liaise withorganisersand internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams tominimisedisruption and ensure guest safety
- Behaviours, Skills & Experience
- Previousexperience in food and beverage or hospitality operations.
- Knowledge of food safety and hygiene standards–Level 3food safety certificate would be desirable
- Excellent communication and problem-solving abilities
- Strong leadership skills with the ability to motivate and guide a team.
Why Work for Warner Hotels?
- Free use of gym and leisure facilities
- 60% discounted food onsite
- Pension scheme
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 28 days annual leave per year (Inclusive of Bank Holidays)
- Cycle to Work Scheme
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
- Life Assurance
- Free Car Parking onsite
- Family Friendly policies
- Refer a friend scheme
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
- Access to a discounts platform including a points based discount plan to increase your retail discounts
- Access your wages on demand through Aslan
- Employee Assistance Programme
- L&G Care Concierge
- Glow Getters and Long Service Awards
At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do.
Our commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.
#J-18808-Ljbffr
Food and Beverage Supervisor in Bembridge employer: Warner Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located in the picturesque Lakeside Coastal Village, Stoke-on-Trent, employees benefit from a supportive environment that values guest satisfaction and operational excellence, alongside competitive benefits and opportunities to shape memorable experiences for guests.
