At a Glance
- Tasks: Manage and optimise a portfolio of over 160 applications for Warner Hotels.
- Company: Join a leading hospitality brand with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, annual bonus, and generous leave options.
- Other info: Flexible working environment with excellent career growth and recognition opportunities.
- Why this job: Be at the heart of technology that enhances guest experiences and business operations.
- Qualifications: 3 years in application support or systems administration; SaaS experience preferred.
The predicted salary is between 37800 - 46200 £ per year.
Warner Hotels runs a portfolio of over 160 applications and services across commercial, hotel operations, F&B, corporate and back-office domains. The Application Manager sits at the heart of making those applications work well for the business - ensuring they are properly configured, optimised, supported, and aligned to business needs. There are three Application Manager roles sitting within the Architecture & Applications team, each covering a cluster of domains: Commercial, Channels & Payments; Hotel and F&B operations applications; and corporate applications such as Finance, HR, Procurement etc.
Key Responsibilities for the Applications Manager will be:
- Application Support & Optimisation
- Act as the primary point of contact for business stakeholders across your application domain - triaging issues, managing resolution through suppliers, and ensuring applications are functioning to expected standards.
- Proactively identify configuration gaps, workarounds, and underutilised functionality that can be addressed to improve business outcomes.
- Manage application upgrade and release schedules within your domain, coordinating with suppliers, IT, and business teams.
- Vendor & Licence Management
- Own day-to-day vendor relationships for assigned applications - managing support tickets, escalations, and SLA adherence.
- Maintain accurate records of licences, user entitlements, and contract renewal dates within your domain.
- Support the Head of Architecture & Applications in vendor performance reviews and contract negotiations.
- Application Rationalisation
- Contribute to the application rationalisation programme by identifying duplication, under-utilisation, and consolidation opportunities within your domain.
- Provide data and analysis to support business cases for rationalisation decisions.
- Business Engagement
- Build strong relationships with business stakeholders - understanding their workflows, pain points, and requirements.
- Translate business requirements into application configuration or change requests, working with vendors and the wider technology team to deliver.
The Technical Toolkit you'll need to have:
- Application support and administration across SaaS platforms.
- Hospitality, finance, or operational application landscapes (by domain of appointment).
- ITIL service management principles - incident, change, and release management.
- Data and reporting basics: ability to extract and interpret data from business applications.
- Microsoft 365 and collaboration tooling.
- 3 years in an application support (6 for commercial applications), systems administration, or business systems analyst role.
- Experience supporting SaaS applications in a multi-system environment.
- Domain experience in one or more of: hospitality operations (PMS, POS), finance/ERP, or commercial/CRM.
- Consumer sector or multi-site experience preferred.
We're looking for you to be:
- A Problem-Solver: You relentlessly chase down application issues and don't drop them until they're resolved.
- Business-Facing: You are comfortable with senior stakeholders and can translate their needs into actionable requests.
- Detail-Oriented: You keep accurate records of licences, tickets, and configurations - things don't fall through the cracks.
- A Relationship Builder: Suppliers and business stakeholders trust you because you follow through.
The benefits of working with us:
- Annual Bonus: up to 20% of salary, based on your personal and business performance.
- Pension scheme: 3% employer, 5% employee.
- 25 days annual leave per year + flexible 8 bank holidays + you can purchase up to 5 days additional leave per year.
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays.
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions.
- Life Assurance.
- Free Car Parking.
- Electric Vehicle scheme.
- Enhanced Family Friendly policies.
- Refer a friend scheme.
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform.
- Access to a discounts platform including a points based discount plan to increase your retail discounts.
- Employee Assistance Programme.
- L&G Care Concierge.
- Glow Getters and Long Service Awards.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us.
Applications Manager - Hemel Hempstead employer: Warner Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located in the picturesque Lakeside Coastal Village, Stoke-on-Trent, employees benefit from a supportive environment that values guest satisfaction and operational excellence, alongside competitive benefits and opportunities to shape memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Manager - Hemel Hempstead
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Warner Hotels or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Warner Hotels.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Warner Hotels.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Warner Hotels that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Applications Manager - Hemel Hempstead
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Warner Hotels.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Warner Hotels and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Warner Hotels
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Warner Hotels uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
