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- Tasks: Create and manage documentation for media technology operations.
- Company: Join Warner Bros. Discovery, a leader in iconic content and storytelling.
- Benefits: Enjoy career-defining opportunities and supportive benefits.
- Why this job: Be part of a creative team that values your growth and ideas.
- Qualifications: Strong writing skills and attention to detail are essential.
- Other info: This role is onsite, fostering collaboration and teamwork.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Overview:
The Documentation Engineer position plays a critical role in the 24/7/365 operations of the business and the support of Media Technology and Operations customers. This position will be responsible for the creation, modification, and auditing of the department\’s knowledgebase, training, system, and procedural documentation. They will participate in onboarding new technologies and workflows in the GCC. They will coordinate with engineering partners to convert existing or create new procedural documentation for the GCC to use. They will also be responsible for creating training materials to cover new system rollouts and will be the team\’s first point of contact if existing documentation no longer works or needs to be updated. The Documentation Engineer will engage in the Incident and Major Incident processes, including auditing partner group queues, full lifecycle ticket hygiene, investigation of ticket data to find knowledge gaps, identifying incident trends resulting in knowledge generation, and ensuring proper resolution.
Responsibilities:
In the GCC, the Documentation Engineer will be responsible for curation of the GCC team\’s knowledge. This engineer will utilize the ServiceNow (ITIL) Knowledge platform to help streamline the team\’s system and procedural documentation. They will also need to utilize the team’s training site to edit and modify modules when the department onboards/offboards systems, as well as internal team documentation on our confluence page.
ITIL Knowledge Contribution Skills:
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Creating and updating system documentation, training, processes and procedures.
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Prioritization of Knowledge tasks with Knowledge team.
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Auditing, Editing, and Review of Knowledge articles in an ITIL service tool.
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Participate in collaboration with other teams for onboarding of systems into the GCC from a technical writing perspective.
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Auditing, Editing, and Review training and onboarding modules.
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Searching partner queues in SNOW for trends and potential new services for GCC support.
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Searching partner queues in SNOW for trends and potential trending incidents that may require better documentation.
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Report findings to Knowledge Engineers to assist in potential knowledge creation.
In the GCC, the Documentation Engineer will need excellent written and verbal communications skills. The following skills are strongly desired and/or required:
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Technical Writing & General Skill Set:
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Ability to pay attention to details
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Strong written and oral communication skills
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Ability to prioritize and execute tasks in a fast-paced environment
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Willingness to take on new challenges and build on current skills
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Exceptional analytical and conceptual thinking skills
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Ability to multi-task
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Analyze information required for the development or update of policy, procedure and form documentation.
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Determine the clearest and most logical way to present information for greatest reader comprehension.
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Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
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Review and/or copyedit content developed by other members of the team.
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Fluency in technical and common office software, drafting software, and workflow building software types.
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Ability to check all technical material for consistency and accuracy
Onsite Working – This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
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Documentation Engineer employer: Warner Bros. Entertainment
Contact Detail:
Warner Bros. Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Documentation Engineer
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this role heavily involves ITIL processes. Understanding how to navigate and utilise ServiceNow will give you a significant edge during discussions with the hiring team.
✨Tip Number 2
Showcase your technical writing skills by preparing a sample documentation piece relevant to media technology. This could be a mock training module or a procedural document that demonstrates your ability to convey complex information clearly.
✨Tip Number 3
Network with current employees at Warner Bros. Discovery through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with auditing and reviewing documentation. Be ready to share specific examples of how you've identified knowledge gaps in previous roles and the steps you took to address them.
We think you need these skills to ace Documentation Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Documentation Engineer position. Understand the key responsibilities and required skills, such as technical writing and knowledge management, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical writing, documentation creation, or knowledge management. Use specific examples that demonstrate your ability to create clear and concise documentation, as well as your familiarity with tools like ServiceNow.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application reflects this. Use clear language, proper grammar, and a professional tone throughout your documents. Consider including a brief example of how you effectively communicated complex information in the past.
Tailor Your Application: Customise your CV and cover letter to align with Warner Bros. Discovery's values and the specific requirements of the Documentation Engineer role. Mention how your personal values resonate with their guiding principles and how you can contribute to their mission.
How to prepare for a job interview at Warner Bros. Entertainment
✨Showcase Your Technical Writing Skills
As a Documentation Engineer, your ability to create clear and concise documentation is crucial. Prepare examples of your previous work that demonstrate your technical writing skills, focusing on how you present complex information in an easily digestible format.
✨Familiarise Yourself with ITIL Practices
Since the role involves using the ServiceNow (ITIL) Knowledge platform, it's beneficial to brush up on ITIL principles. Understanding how knowledge management works within ITIL will help you discuss how you can contribute to the team's documentation processes.
✨Prepare for Collaboration Questions
The position requires working closely with engineering partners and subject-matter experts. Be ready to discuss your experience in collaborative environments, including how you've successfully gathered information from various stakeholders to create or update documentation.
✨Demonstrate Your Analytical Skills
The role involves identifying trends and gaps in existing documentation. Prepare to share examples of how you've used analytical thinking to improve processes or documentation in past roles, highlighting your problem-solving abilities.
