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For Companies At a Glance
- Tasks: Provide on-site tech support and troubleshoot issues for production teams.
- Company: Join Warner Bros. Discovery, a leader in media and entertainment.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for growth.
- Why this job: Be the go-to person ensuring smooth operations in exciting productions.
- Qualifications: Experience in tech support, strong problem-solving skills, and a passion for media.
- Other info: Dynamic environment with a chance to work on cutting-edge projects.
The predicted salary is between 36000 - 60000 £ per year.
Summary
Warner Bros. Discovery is seeking a dedicated and detail-oriented Sr. Support Specialist, Post & Production Services to join our Global Production Services Group as the first line of support for our productions. As the primary point of contact for production staff, you will provide timely and effective support to ensure seamless operations and minimal downtime in our fast-paced production environment. The ideal candidate will provide essential field support, handle production staff credential management, and perform in-depth in-field repair work, ensuring smooth operations and minimal downtime in our dynamic production environment.
Responsibilities
- Provide on-site technical support to production teams, addressing and resolving hardware and software issues promptly.
- Manage and execute credential-related tasks, such as password resets, ensuring security protocols are followed and minimizing disruption to production workflows.
- Diagnose and repair technical issues on-site, including troubleshooting equipment failures, software glitches, and network problems.
- Manage any equipment that is lent out to original programming, ensuring it is properly tracked, maintained, and returned in good condition.
- Collaborate with other IT and production departments to ensure seamless support and communication.
- Maintain detailed records of support activities, issues resolved, and ongoing problems to help improve service efficiency.
- Provide guidance and training to production staff on best practices for using technology and resolving minor technical issues.
- Identify opportunities to improve support processes and reduce the frequency of technical issues.
Qualifications
- Experience in a support or technical role, preferably within the media or entertainment industry.
- Strong knowledge of hardware, software, and network troubleshooting. Familiarity with production equipment and post-production software is a plus.
- Excellent diagnostic and problem-solving skills with the ability to think on your feet in high-pressure situations.
- Strong verbal and written communication skills, capable of conveying technical information to non-technical staff.
- Ability to work independently and as part of a team, demonstrating flexibility and a proactive approach.
Work Arrangement
Hybrid Working – This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.
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Support Specialist - Post & Production Services employer: Warner Bros. Entertainment Inc.
Contact Detail:
Warner Bros. Entertainment Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist - Post & Production Services
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews or share them online. This is your chance to demonstrate how you can tackle those technical issues and support production teams effectively.
✨Tip Number 3
Prepare for the unexpected! In a fast-paced environment like production, things can change quickly. Be ready to discuss how you've handled pressure before and how you can adapt to new challenges on the spot.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It shows you're genuinely interested in joining our team and helps us keep track of your application more efficiently.
We think you need these skills to ace Support Specialist - Post & Production Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Specialist role. Highlight your experience in technical support, especially in media or entertainment, and show us how you can tackle those hardware and software issues we face daily.
Show Off Your Problem-Solving Skills: In your application, give us examples of how you've diagnosed and resolved technical issues in high-pressure situations. We love candidates who can think on their feet and keep production running smoothly!
Communicate Clearly: Since you'll be the go-to person for production staff, it's crucial to demonstrate your strong verbal and written communication skills. Make sure your application is clear and concise, showing us that you can convey technical info to non-techies effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Warner Bros. Entertainment Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software troubleshooting. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be working with production staff who may not be tech-savvy, practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for the role.
✨Prepare for Real-World Scenarios
Expect scenario-based questions where you might need to troubleshoot a hypothetical issue. Think through common problems that arise in production environments and how you would handle them. This will help you showcase your quick thinking and adaptability.
✨Highlight Your Teamwork Experience
Collaboration is key in this role, so be prepared to discuss times when you've worked closely with others, particularly in high-pressure situations. Share examples that illustrate your flexibility and proactive approach to supporting your team.
