Studio Tour

• Proactively engage and assist with the varied needs of our Visitors by delivering a world class Visitor experience. Anticipate what the Visitors need and be fan obsessed.

• Present a friendly, helpful, and knowledgeable interface between the Tour itself and all visitors to the Tour, working as an ambassador for both.

• Actively listen and lead with empathy, integrity, and transparency.

• Proactively seek ways to support your team to work towards the collective goal of exceeding Visitors’ expectations.

• Continuously improve your own skills and knowledge in relation to the Franchise, Tour operations and your own personal performance.

• Conduct Added Value Tours and assist in Audio Descriptive Tours as required.

• Work with the management team to enhance the Show and Visitor experience at every opportunity.

• Hold pride for your workspace – keep a safe and tidy working area. Deep cleaning of Sets as required by Management Team.

• Adhere to and champion all guidelines and policies in accordance with WBD policies and procedures.

You will be required to stand for up to 5 hours at a time, perform light lifting and work outdoors in all weather conditions. Areas and shows that Interactors perform in contain water-based smoke effects, flashing lights and sudden loud noises; you also will be expected to interact with live show elements such as live actors portraying Death Eaters. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours. Full training will be provided for successful candidates.

• Understanding of the Harry Potter film series and filmmaking.

• Previous work experience in a customer/visitor facing role, where a strong emphasis was placed on quality of service and/or experience. Previous work on-stage is desirable.

• Presentation skills – enthusiasm and ability to speak in public to groups of up to 300 on a microphone. Both scripted elements and improvisation required.

• Demonstrable ability to learn new skills and adapt to new situations within a visitor focused environment.

• Able to contribute positively and enjoy working effectively as part of a large and varied team.

• £12 per hour

• 25 days holiday (pro-rata)

• GymPass or free access to our on-site gym

• Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content

• Staff discounts on Studio Tour tickets, retail, food and beverage

• Access to Friends and Family events

• Free on-site staff car parking

• Complimentary staff shuttle bus between Watford Junction and our Studio Tour

• On-site staff Studio Café

• Option to join our pension and private healthcare schemes, * Contracts range from 16 to 40 hours per week. You will be required to work weekends as part of this working pattern. Weekend work includes both Saturday and Sunday.

• Your normal hours of work are between 8am and 10pm over the peak summer period/weekends, and from 8am until 8pm at other times, though some evening event work (finishing at 00:30) is required for events. Shifts outside of these hours can be opted into, and these hours can start as early as 7am.

• We provide a free shuttle bus from Watford Junction; however this cannot be relied on if your start/finish time falls outside of our opening hours, therefore you must ensure that you are able to arrange your own travel arrangements to/from work on these occasions.

• All working patterns will include weekends and Bank Holidays (those on part-time contracts will work a proportionate number of weekends and bank holidays as those on a full-time contract).