Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced technical support and resolve complex issues in a live broadcast environment.
- Company: Join Warner Bros. Discovery Sports, a leader in global sports entertainment.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of sports broadcasting.
- Qualifications: Experience in broadcast support and strong problem-solving skills required.
- Other info: Hands-on role with exciting projects and a chance to work with cutting-edge technology.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- Provide advanced (Level 2/3) technical support for two technology hubs and their associated markets.
- Take ownership of complex technical issues not resolved by Level 1 support.
- Implement effective workarounds to ensure service continuity during incidents.
- Own incidents end-to-end once resolved, including:
- Root cause analysis and permanent solution design.
- Pre-production testing.
- Solution implementation.
- Technical documentation.
Qualifications & Skills
- Significant experience in broadcast support, ideally within live sports or complex broadcast environments.
- Strong ability to listen to users and provide clear, structured technical responses.
- Highly responsive with a service-oriented mindset.
- Detail-oriented and thorough in problem analysis.
- Proactive and solution-focused approach.
- Technical knowledge: hands-on experience with some or all of the following technologies is required:
- Vizrt solutions (VR & AR, Graphics Hub, Viz Engine, Viz One).
- Mo-Sys tracking systems.
- Video mixers: Grass Valley Kahuna, Vizrt Vectar.
- Replay systems: EVS and Grass Valley LiveTouch.
- Cloud-based production solutions.
- PTP synchronisation.
- SMPTE ST 2110 environments.
Labour Conditions
- Shift work from Monday to Sunday on extended hours. 40 hours/week.
- Flexible schedule according to events.
- Possible occasional works in European countries.
- Onsite Working – This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work.
Tier 2 Support Engineer in Southall employer: Warner Bros. Entertainment Inc.
Contact Detail:
Warner Bros. Entertainment Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 2 Support Engineer in Southall
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at WBD. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! If you've got experience with Vizrt solutions or live sports tech, make sure to highlight that in conversations. Share specific examples of how you've tackled complex issues in the past.
✨Tip Number 3
Prepare for the interview like it’s a big game day! Research WBD's latest projects and be ready to discuss how your background fits into their vision. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team.
We think you need these skills to ace Tier 2 Support Engineer in Southall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tier 2 Support Engineer role. Highlight your experience with broadcast support and any specific technologies mentioned in the job description, like Vizrt solutions or video mixers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about broadcast technology and how your skills align with our needs. Don’t forget to mention your service-oriented mindset and problem-solving abilities.
Showcase Your Technical Skills: In your application, be sure to showcase your hands-on experience with relevant technologies. Mention any specific projects or challenges you've tackled that demonstrate your technical prowess and attention to detail.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Warner Bros. Entertainment Inc.
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Vizrt solutions and Grass Valley mixers. Be ready to discuss your hands-on experience with these tools and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've resolved, especially in live sports or broadcast environments. Highlight your proactive approach and detail how you implemented effective workarounds during incidents.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in a clear and structured manner. Since you'll be interacting with users and suppliers, being able to listen and respond effectively is key. Consider role-playing with a friend to refine your communication skills.
✨Demonstrate Your Team Spirit
This role involves collaboration with Level 1 support and engineering teams, so be prepared to discuss how you've worked in teams before. Share experiences where you contributed to projects or helped improve processes, showing that you're a team player.