Retail Assistants

Responsibilities

• Replenishing stock and maintaining high standards of merchandising and housekeeping.
• Displaying good listening skills, identifying customer needs and responding to them quickly.
• Showing flexibility and willingness to meet store needs regarding hours, work and duties.
• Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
• Confidence to engage with groups of customers at a time and relay product information in an enthusiastic and entertaining manner.
• Engaging with customers on photo opportunities outside the shop.
• Selling skills – proactively seek out opportunities to increase sales.
• Able to communicate clearly and confidently with the public.
• Able to use own initiative.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

Ideal Candidate

If you have experience in retail, customer service or a visitor‑focused environment and are passionate about delivering spellbinding experiences, we’d love to hear from you. Previous retail experience or experience working with the public is desirable.

Role Overview

We are offering a fantastic opportunity to join the team at the Harry Potter Shop, located in the heart of King’s Cross Station, as our newest Retail Assistant. As a key member of our sales team, you’ll help conjure memorable experiences for every fan who steps into our store while driving sales and upholding spellbinding visual standards.

Working Hours

In this role you will be expected to adapt to the needs of the business including working weekends, bank holidays, and during peak seasonal periods depending on the rota. Retail Assistants will rotate across all areas of the shop floor, including operating tills, engaging with customers from around the world, and keeping our shelves stocked. This is a full‑time position (40 hours per week). Onsite Working – This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement if essential to business needs and upon reasonable notice to you.