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- Tasks: Be the friendly face for guests, ensuring seamless bookings and memorable experiences.
- Company: Join a vibrant team at a leading visitor attraction.
- Benefits: Full-time hours, competitive pay, and opportunities for growth.
- Why this job: Make a real impact on guest experiences while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Regular weekend shifts and a dynamic work environment await you.
The predicted salary is between 30000 - 42000 £ per year.
As a Reservations & Bookings Coordinator, you\’ll be the first point of contact for our guests, ensuring every interaction from initial enquiry to post visit follow up is seamless, professional, and memorable. You\’ll be part of a dynamic team responsible for handling calls, emails, letters, and other communications within agreed service levels. Your focus will be on providing outstanding customer service while helping us meet revenue targets and encouraging repeat visits through thoughtful engagement and product knowledge. Your Role Accountabilities…
- Prioritise effectively, ensure calls, emails, messages, and letters are answered in a timely and professional manner via operation of the booking system, delivering a high standard of customer service throughout.
- Maintain effective relationships and liaise with other departments within the business to minimize on site ticketing issues and gain updated product knowledge.
- Continually develop knowledge across all aspects of the company\’s products including special offers and promotions to communicate and upsell products effectively to customers across Consumers, Schools, and Trade.
- Identify and escalated any systems or customer service issues to the Team Lead or Customer Service Coordinator.
- Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.
Proven customer service experience ideally from the leisure, heritage, museum, hotel, or theatre sector.
- High level of verbal and written communication.
- High level of IT literacy, particularly MS Office.
- This role is a permanent, full time contract (40 hours a week), working in 8 hour shifts between 07.45 and 18.15.
- Due to the varied nature of a visitor attraction, regular weekend (1 in 3) work will be required, across a seven-day rota.
- Onsite Working – This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
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Reservations & Bookings Coordinator employer: Warner Bros. Entertainment Inc.
Contact Detail:
Warner Bros. Entertainment Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Bookings Coordinator
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understanding their products and services will help you engage confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your customer service experience and how it aligns with the Reservations & Bookings Coordinator role.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, demonstrate your ability to handle different types of inquiries. Use examples from your past experiences to highlight how you’ve provided outstanding customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservations & Bookings Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create memorable experiences for guests, just like you'll be doing with us!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Reservations & Bookings Coordinator role. We love seeing genuine interest!
Be Clear and Professional: Since this role involves a lot of communication, ensure your written application is clear, concise, and professional. Use proper grammar and spelling – it shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Warner Bros. Entertainment Inc.
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s products and services. Familiarise yourself with any special offers or promotions they have. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and communication. Think about scenarios where you’ve provided outstanding service or resolved issues effectively. This will help you articulate your experiences clearly during the interview.
✨Showcase Your Communication Skills
Since this role requires high-level verbal and written communication, be prepared to demonstrate these skills. You might be asked to respond to a mock email or handle a hypothetical customer query, so practice articulating your thoughts clearly and professionally.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.
