At a Glance
- Tasks: Join a dynamic team to manage incidents and ensure smooth operations in production environments.
- Company: WBD, a leader in news and entertainment with a collaborative culture.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth in a fast-paced environment.
- Other info: Work onsite in a vibrant atmosphere with 24/7 support for global teams.
- Why this job: Be at the heart of live broadcasts and make a real difference in media production.
- Qualifications: Tech-savvy with strong communication skills and a passion for problem-solving.
The predicted salary is between 45000 - 60000 £ per year.
In the GCC, an Operations Engineer acts as part of a collaborative team environment. It is the central nervous system of incidents, major incidents, service requests, and activities throughout production, broadcast engineering, editing, and production operations at the WBD, News & Sports, and Entertainment properties.
The Operations Engineer receives incoming calls, communications and tickets, performs first-call triage, resolution, dispatch, and escalation on incidents ranging from low priority to on-air emergencies. They monitor services and equipment for a wide variety of systems and technologies and coordinate the communication around major incidents that have organisation-wide impact. Resolution of incidents is done through remote control software, researching using a knowledge-base repository, or in person for on-site customers. All incidents and requests are logged in an industry-standard IT Service Management tool by the GCC. Broad communications are handled through enterprise-level notification systems and organisational chat solutions. Excellent written and oral communication is key as the Operations Engineer engages and navigates this role. Customers include WBD production teams, engineering groups, on-air talent, journalists, and editors across multiple bureaus in multiple cities worldwide, supported 24/7.
Technology: Competencies in digital audio & video studio environments, control systems, audio and video edit tech, MAM, contribution and distribution systems, a strong understanding in IP production environments (SMPTE 2022/2110).
Production: A solid understanding of the production and editorial process and how technology failures relate to or impact the ability to produce content or directly impact the output and audience for Linear platforms/markets.
Leadership & Management: Ability to provide leadership when responding to and leading the major incident response, set priorities, provide direction, support resolver groups to restore services quickly, influence teams that do not report to you, and communicate timely, accurate, clear, and concise information to SLT and stakeholders.
Service Management: Solid understanding of service management processes, in particular Service Transition, Service Operation, and Service Reporting.
Tech Onsite Working: This role is advertised as onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to applicable laws, WBD and your Line Manager reserves the right to change this working agreement if essential to business needs and upon reasonable notice.
Operations Engineer I in London employer: Warner Bros. Entertainment Inc.
As an Operations Engineer I at WBD, you will thrive in a dynamic and collaborative environment that values teamwork and innovation. Our commitment to employee growth is evident through continuous training opportunities and a culture that encourages open communication and leadership development. Located in a vibrant area, we offer a unique chance to work with cutting-edge technology while supporting a diverse range of production teams, ensuring that your contributions have a meaningful impact on global audiences.
Contact Details:
Warner Bros. Entertainment Inc. Recruitment Team
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We think this is how you could land Operations Engineer I in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Warner Bros. Entertainment Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace Operations Engineer I in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Warner Bros. Entertainment Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Warner Bros. Entertainment Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Warner Bros. Entertainment Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
