At a Glance
- Tasks: Provide Tier 2 support and engineering expertise for MAM and post-production platforms.
- Company: Join a leading media company with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team culture with a commitment to high-quality customer service.
- Why this job: Be part of exciting projects in a fast-paced environment, supporting live events.
- Qualifications: Degree in Technology or Engineering and experience in Broadcast Technology required.
The predicted salary is between 60000 - 80000 £ per year.
Overview
As part of the M2P Engineering team, this role provides Tier 2 support and engineering expertise for MAM and post-production platforms within a virtualized hybrid on-premises and cloud environment.
Responsibilities
- Manage tickets escalated from Level 0 and Level 1 support teams.
- Coordinate incident and problem follow-up with internal and external teams.
- Follow up and update on platform day-to-day with the support Tier 1.
- Plan maintenance activities.
- Coordinate upgrade phases and reboot actions.
- Monitor and maintain the overall health and performance of the platform.
- Manage short-term engineering projects.
- Collaborate with tier 3 engineering team.
- Gather workflow requirements from WBD Sports, TNT Sports and Eurosport offices.
- Produce workflow, project and engineering documentation.
- Design centralized workflows across MAM and Post-Production platforms.
- Support users through change management and new projects implementation.
Qualifications
- Degree in Technology, Engineering, Broadcast, or a related field.
- Fluent written and spoken English. French language skills are desirable.
- Strong communication skills.
- Adaptability to work in a fast-paced and continuously changing environment.
- Ability to perform effectively under pressure, particularly when supporting production teams during live events.
- Self-motivated and collaborative team player with a strong commitment to delivering high-quality customer service.
- Excellent troubleshooting, analytical and problem-solving skills.
- Minimum of 3 years of experience in Broadcast Technology in a support or engineering role.
- Experience in Sports, News, Production and Documentary environments.
- Experience with MAM and Post-Production tools.
- Extensive Broadcast technical background (IP video 2110, AES 67, NMOS, video and audio formats and codec).
- Good understanding of IT technologies and associated challenges (network, virtualization, storage, cloud services, security).
- Monitor emerging technologies and industry trends to ensure systems remain efficient, scalable and aligned with business growth.
- Nice to have: Basic scripting and development skills.
- Knowledge of AWS services.
- Knowledge of microservices architecture.
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Contact Details:
Warner Bros. Entertainment Inc. Recruitment Team
We think you need these skills to ace Engineer MAM, PostProduction in London
Tier 2 Support
Incident Management
Problem Coordination
Platform Monitoring
Maintenance Planning
Project Management
Workflow Documentation
