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- Tasks: Engage and assist visitors, delivering a magical experience at the Warner Bros. Studio Tour.
- Company: Join the iconic Warner Bros. team and be part of the Harry Potter magic.
- Benefits: Earn ÂŁ12.60/hour, enjoy 25 days holiday, gym access, and exclusive staff discounts.
- Why this job: Share your passion for Harry Potter while guiding visitors through an unforgettable experience.
- Qualifications: Customer service experience and enthusiasm for storytelling are essential.
- Other info: Flexible hours with weekend work; full training provided.
- Proactively engage and assist with the varied needs of our Visitors by delivering a world class Visitor experience. Anticipate what the Visitors need and be fan obsessed.
- Present a friendly, helpful, and knowledgeable interface between the Tour itself and all visitors to the Tour, working as an ambassador for both.
- Actively listen and lead with empathy, integrity, and transparency.
- Proactively seek ways to support your team to work towards the collective goal of exceeding Visitors\’ expectations.
- Continuously improve your own skills and knowledge in relation to the Franchise, Tour operations and your own personal performance.
- Conduct Added Value Tours and assist in Audio Descriptive Tours as required.
- Work with the management team to enhance the Show and Visitor experience at every opportunity.
- Hold pride for your workspace – keep a safe and tidy working area. Deep cleaning of Sets as required by Management Team.
- Adhere to and champion all guidelines and policies in accordance with WBD policies and procedures.
- You will be required to stand for up to 5 hours at a time, perform light lifting and work outdoors in all weather conditions. Areas and shows that Interactors perform in contain water-based smoke effects, flashing lights and sudden loud noises; you also will be expected to interact with live show elements such as live actors portraying Death Eaters. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours. Full training will be provided for successful candidates.
Understanding of the Harry Potter film series and filmmaking.
- Previous work experience in a customer / visitor facing role, where a strong emphasis was placed on quality of service and / or experience. Previous work on-stage is desirable.
- Presentation skills – enthusiasm and ability to speak in public to groups of up to 300 on a microphone. Both scripted elements and improvisation required.
- Demonstrable ability to learn new skills and adapt to new situations within a visitor focused environment.
Able to contribute positively and enjoy working effectively as part of a large and varied team.
When we say, \”the stuff dreams are made of,\” we\’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD\’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what\’s next…
- From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role… Are you a Harry Potter fan? If so, you\’ll love working at the Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter. As an Interactor, part of the Show Experience team, you\’ll be an ambassador for the Tour by guiding, entertaining and enlightening visitors whilst on their magical journey. You\’ll get up close and personal with authentic Props, Sets and Costumes from the Harry Potter films, and share your passion for filmmaking through detailed and engaging storytelling. From delivering exciting, scripted speeches and special effects demonstrations, to providing expert Harry Potter insight, it\’s your job to make sure that we exceed their expectations at every opportunity and ensure that they have the best possible experience.
- ÂŁ12.60 per hour
- 25 days holiday (pro-rata)
- GymPass or free access to our on-site gym
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Free on-site staff car parking
- Complimentary staff shuttle bus between Watford Junction and our Studio Tour
- On-site staff Studio Café
- Option to join our pension and private healthcare schemes, Contracts range from 16 to 40 hours per week. You will be required to work weekends as part of this working pattern. Weekend work includes both Saturday and Sunday.
- Your normal hours of work are between 8am and 10pm over the peak summer period / weekends, and from 8am until 8pm at other times, though some evening event work (finishing at 00 : 30) is required for events. Shifts outside of these hours can be opted into, and these hours can start as early as 7am.
- We provide a free shuttle bus from Watford Junction; however this cannot be relied on if your start / finish time falls outside of our opening hours, therefore you must ensure that you are able to arrange your own travel arrangements to / from work on these occasions.
- All working patterns will include weekends and Bank Holidays (those on part-time contracts will work a proportionate number of weekends and bank holidays as those on a full-time contract).
- Business Overview… Warner Bros. Studio Tour London – The Making of Harry Potter opened its doors on 31st March 2012. The unique attraction offers visitors the ultimate chance to get up close to authentic sets, discover the magic behind spellbinding special effects and explore the behind-the-scenes secrets of the Harry Potter film series including stepping in to the Great Hall and Gringotts Wizarding Bank. The Studio Tour has welcomed over 15 million visitors and has been well received with 96% of the 46,000+ reviews on TripAdvisor rating it as \’Excellent\’ or \’Very Good\’ and over 60,000 4- or 5-star ratings on Google Reviews.
- Hybrid Working – This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.
- How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
- Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
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Studio Tour employer: Warner Bros. Discovery
Contact Detail:
Warner Bros. Discovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Tour
✨Tip Number 1
Get to know the Harry Potter franchise inside out! Brush up on your knowledge of the films, characters, and behind-the-scenes magic. This will not only impress during interviews but also help you connect with fellow fans and visitors.
✨Tip Number 2
Practice your presentation skills! Whether it’s delivering a scripted speech or improvising, being comfortable speaking in front of groups is key. Try rehearsing in front of friends or family to build your confidence.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, let your passion shine through in every interaction. Be that fan-obsessed ambassador we’re looking for, and don’t be afraid to share your excitement about the Studio Tour.
✨Tip Number 4
Network with current employees! If you can, reach out to people who work at the Studio Tour. They can provide insider tips and might even give you a heads-up about upcoming opportunities. Plus, it shows you’re proactive and genuinely interested!
We think you need these skills to ace Studio Tour
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for Harry Potter shine through! We want to see how excited you are about the franchise and how that enthusiasm can translate into a fantastic experience for our visitors.
Tailor Your Experience: Make sure to highlight any previous customer-facing roles you've had. We’re looking for folks who know how to engage with visitors and create memorable experiences, so share those stories that showcase your skills!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond just your qualifications. Let us know what makes you unique and how you can contribute to our team!
Apply Through Our Website: Remember, the best way to apply is through our website! It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Warner Bros. Discovery
✨Know Your Harry Potter Stuff
Brush up on your knowledge of the Harry Potter films and filmmaking. Be ready to share interesting facts or anecdotes that showcase your passion for the franchise. This will not only impress the interviewers but also demonstrate your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Prepare examples from your previous customer-facing roles where you went above and beyond to exceed expectations. Highlight your ability to listen actively and respond with empathy, as this is crucial for creating a world-class visitor experience.
✨Practice Your Presentation Skills
Since you'll be speaking to groups of up to 300 people, practice delivering a short, engaging speech about a favourite scene or character from the films. This will help you feel more comfortable and confident during the interview, especially when it comes to public speaking.
✨Demonstrate Team Spirit
Think of examples where you've worked effectively as part of a team. Be ready to discuss how you can contribute positively to the Show Experience team and support your colleagues in achieving collective goals. This shows that you're not just focused on individual success but also on the team's performance.
