Technical Services Team Leader in Stevenage

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next. From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role… We have an exciting new position for a Team Leader to join our Technical Services team here at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). Our Technical Services department maintain all show related aspects of the Studio Tour including (but not limited to) lighting, sound, video, sets, props, show control and associated hardware and software. By working closely with the original filmmakers and a select pool of suppliers and third-party contractors, Technical Services ensure the Studio Tour operates to the highest standards and follows industry best practice to deliver a consistent, safe and exceptional visitor experience. As Team Leader you will support the management of the Technical Services team, leading a dedicated team of professionals whilst ensuring the smooth running of all show-related systems.

Your Role Accountabilities…

• Lead and manage the Technical Services Team ensuring all show-related systems across the Studio Tour are maintained to the highest operational and presentation standards.
• Support the delivery, maintenance and continuous improvement of all show systems.
• Provide senior technical support and guidance to the technical team, ensuring technical best practice is followed in the maintenance, installation and operation of Tour assets.
• Work collaboratively with filmmakers and creative stakeholders to retain knowledge of set build and maintenance and ensure this is embedded into ongoing technical operations.
• Deputise for Management team as required, representing the department and ensuring continuity of technical leadership.
• Maintain operational competency across all technician roles, leading by example to support operational delivery and ensure team resilience, credibility and continuity.
• Promote and maintain a strong health and safety culture within the Technical Services Team, including compliance for risk assessments, safe systems of work, RAMS and relevant legislation.
• Champion show quality and guest experience by proactively identifying, reporting and resolving technical issues that may impact presentation standards.

Qualifications & Experiences…

• Proven track record (four years+) in a similar technical maintenance role within the entertainment, theatre, attractions, or live experience industry.
• Detailed understanding with demonstrable technical and maintenance expertise of show technical systems including show control and networked lighting systems.
• Familiarity with electrical systems and wiring.
• Previous experience working within an operational and customer-facing environment where there are significant numbers of the general public on site.
• Previous experience of successfully supporting the management and development of team members would be advantageous.
• Fully conversant with, and able to demonstrate an up-to-date working knowledge of relevant statutory and legislative regulations.
• Proven practical knowledge of Health & Safety regulations and safe working practices, including production of risk assessments, method statements and standard operating procedure policies.
• Strong IT skills with a sound working knowledge of Microsoft Office.
• Ability to collaborate effectively with others to support the wider aims of the business, whilst remaining flexible and adaptable within a dynamic and demanding operational environment.
• Proven organisational and planning skills.
• Understanding of work order / facilities management systems and workflows.
• Proficient and conversant with workshop machinery, processes and health and safety.
• Training in temporary electrical systems (BS7909).
• IOSH Qualified.
• Working knowledge of ADIPS and HSG175 standards.
• Engineering competency across electrical, mechanical and pneumatic systems.
• IPAF 3a/3b and forklift certification.

Working Pattern: This is a full-time position, averaging 40 hours per week. The role operates on a mix of early, mid and late shifts including weekends to support the operation of the Tour as well as overnight shifts for maintenance works.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD: Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.