Manager, Technical Services in Stevenage

Welcome to Warner Bros. Discovery, the stuff dreams are made of.

Who We Are

When we say, the stuff dreams are made of, we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next. From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role

We have an exciting new position leading our Technical Services team here at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). Our Technical Services department maintain all show related aspects of the Studio Tour including (but not limited to) lighting, sound, video, sets, props, show control and associated hardware and software. By working closely with the original filmmakers and a select pool of suppliers and third-party contractors, Technical Services ensures the Studio Tour operates to the highest standards and follows industry best practice to deliver a consistent, safe, world class visitor experience.

As Technical Services Manager you will lead our high performing technical services department, ensuring that all AVL infrastructure and installations are operated and maintained to the highest standard and with exceptional levels of Health & Safety. You’ll work with key strategic partners, suppliers, internal stakeholders and the Show Experience team in the planning and delivery of Features and Show Experience projects, whilst maintaining day to day operational excellence. You will forward plan to ensure that the quality of presentation in terms of operational readiness and relevance are maintained over time, whilst anticipating and responding to changing customer needs and future trends.

Your Role Accountabilities

• Manage, train, and develop the Technical Services team, ensuring high performance, compliance, and consistently high service standards.
• Drive technical excellence by maintaining show systems, protecting assets, and delivering planned preventative maintenance to maximise reliability and lifespan.
• Champion health & safety, compliance, and continuous improvement, proactively resolving technical issues and enhancing processes, systems, and visitor experience.
• Oversee resource planning and rota management to ensure the department is fully staffed and operationally efficient.
• Lead cross-functional collaboration to ensure effective forward planning and delivery of all technical installations and show operations.
• Act as Duty Manager and Duty Technician (Tech Zero) to manage day-to-day operations and technical delivery across the Studio Tour.
• Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance.

Qualifications and Experience

• Previous Management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions or Live Events delivering consistently high customer service standards.
• Technical and maintenance expertise across AV installations/Exhibits including electronics, interactives and animatronics with familiarity with networked show control systems and associated hardware.
• Project management and supplier management experience with strong communication skills and key stakeholder relationship expertise.
• Proven ability to lead and manage multi-skilled technical teams within a fast-paced operational environment.
• Strong working knowledge of facilities management and work order systems, with effective problem-solving and decision-making skills.
• Excellent communication, organisation, and IT skills, with the ability to prioritise workload, adapt to change, and collaborate effectively across teams.
• Qualifications and certifications including IPAF, PASMA, IOSH, NBOSH (advantageous).

Working pattern and duty management:

This role is full time (40 hours a week), working shifts. Due to the varied nature of a visitor attraction, regular weekend and evening work will be required, across a seven-day rota. Because we never stand still, a high level of flexibility is required to suit the needs of the business. This can include working weekends, bank holidays, school holidays and late evenings, in rotation with other team members.

As an ambassador for the business, the Technical Manager will support and deputise for the Head of Show Experience, in working with third parties and attending meetings in their absence.

#SO Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.