Store Manager in Southfield

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role: Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world-class retail standards, creating a destination that delights fans and sets a benchmark for immersive shopping. We’re looking for a Store Manager to take ownership of day-to-day operations; leading, motivating and inspiring a high performing team to deliver an exceptional customer experience and achieve measurable results in one of London’s most prestigious locations. Join us and help shape a new chapter in retail innovation.

Harry Potter Shop Oxford Street sits alongside world-class attractions and retail experiences including Warner Bros Studio Tour London, Warner Bros Studio Tour Tokyo, Harry Potter Shop King’s Cross and Flagship stores in New York, Chicago and Harajuku.

Your Role Accountabilities:

• Inspire and lead from the shop floor, setting the standard for world-class service and customer engagement.
• Foster a high-performing, collaborative team culture where colleagues thrive and deliver exceptional results.
• Optimize staffing and scheduling in partnership with the Senior Store Manager to ensure operational efficiency.
• Drive commercial success through weekly sales analysis, strategic decision-making, and strong product knowledge.
• Recruit and develop top talent with a customer-first mindset, building capability and service excellence.
• Champion innovation by embracing new technologies and processes that enhance customer experience and streamline operations.
• Deliver impactful training and coaching to equip teams with the tools and confidence to excel.
• Maintain premium merchandising standards and use storytelling techniques to create immersive, memorable interactions.
• Monitor performance metrics, customer feedback, and mystery shop results to identify opportunities for improvement.
• Support operational excellence and compliance, including health & safety, loss prevention, and emergency procedures.

Skills & Qualifications:

• Proven leadership experience in retail management or similar role.
• Strong commercial acumen and ability to analyse sales data.
• Background in high-service retail environments.
• Experience managing large teams and fostering collaboration.
• Proficiency with POS and stock management systems.
• Exceptional customer service standards.
• Sales-focused with a proactive approach to growth.
• Strong problem-solving and decision-making skills.
• Clear and effective communication skills.
• IT literate and highly organised.

Working Pattern: This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm.

#T&R Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD: Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.