Senior Technical Account Management (Global Partner Integrations)

• We are hiring a Senior Staff Technical Account Manager (TAM) to join our team
• The Global Partner Integration Team, within the DTC Global Platform Team, owns and manages go-to-market partner integrations, including affiliate-owned set-top box (STB) integrations, for WBD
• These integrations focus on back-office systems, such as authentication, authorisation, shared identity, billing, and entitlement services, along with apps deployed on affiliate-owned equipment (set-top boxes, or STBs)
• These integrations enable our partners to sell or bundle our services to their customers and allow those customers seamless access across our experiences
• This team works with external affiliates and partners throughout the lifecycle of their integrations, alongside internal Engineering, Distribution, Product, and other stakeholder teams, to not only efficiently launch these integrations, but to also ensure they remain effective throughout the lifetime of the partner relationship
• Working with the affiliate from initial technical engagement through to launch is the primary responsibility of the Technical Account Manager (TAM). Senior Staff TAMs are responsible for working with our largest and most strategic partners at WBD
• TAMs are the technical point of contact for partners we are integrating with, and are the voice of the partners to our internal teams
• Technically astute, with the ability to assess a partner’s capability to perform an integration accurately
• Works closely with partner teams to thoroughly explain functionality and field all questions quickly and effectively
• Evaluates partners’ designs and plans to identify and resolve issues prior to implementation
• Identifies and defines requirements unique to partner integrations or devices, and drives technical negotiation and alignment with partners
• Drives partners to adapt to our standard integration architecture, deciding on a bespoke integration only when standard integration is not achievable
• Works with both internal and external partner engineering teams as necessary, and serves as the subject matter expert (SME) for each integration owned
• Represents the voice of partners, taking a data-driven approach to surface key partner insights and using them to improve our integration experience
• During the integration, partners with our Ops team to verify testing and assists in resolving any identified issues
• Ensures partners stay within the defined strategy of the Partner Integration Program. If a partner is identified for bespoke work, collaborates with Product Management, Engineering, Program Management, and other relevant teams to implement solutions
• Must have exceptional written and verbal communication skills, along with a background in technical production, program management, engineering, architecture, or a similar technical discipline

You are a key contributor to your organisation and the company’s strategy relating to go-to-market partner relationshipsYou are recognised as a leader, mentor others, and have a proven track record of building strategic relationships with external partnersThe ideal candidate has a track record of building high-performance, stable, scalable systems that have been successfully shipped to customers in productionYou are a collaborative partner who makes stakeholders and team members more productiveYour work and approach are exemplary: you drive best practices and set standards for your teamYou show good judgement, making trade-offs between immediate and long-term business needsYou have played a lead role in the delivery of a major product or feature launch, either as a Technical Account Manager, Product Manager, Program Manager, Engineer, or Solutions ArchitectYou understand back-office systems such as authentication, authorisation, identity management, billing, and entitlements, and have demonstrated the ability to deliver projects in these areasYou use data to assess the success of what you've launchedYou balance technical depth, product knowledge, business understanding, and organisational and communication skills to ensure the right decisions are made whenever and wherever you're involved, backed by a demonstrated track recordMust have the legal right to work in the country hiredBachelor's degree with significant experience in Technical Account Management, Product Management, Programme Management, Engineering, or Solutions ArchitectureYou understand organisational and corporate goals and ensure your projects deliver what’s required to meet themYou are an effective communicator across all levels and disciplines - from Engineering to Marketing/Distribution to Executive Leadership - and communicate effectively both internally and with external Affiliates and Partners in those same disciplinesLead the planning, execution, and delivery of projects across multiple product and technology teams around the worldYou demonstrate sound judgement across multiple projects or programme areas, and can manage more than one project simultaneously and successfullyCommunicate clearly, analyse technical designs, organise project timelines, secure commitments, manage risks, identify critical paths, spot edge cases, triage bugs, review metrics and data, and monitor launch operations for large software projectsYou understand affiliate equipment, including set-top boxes, and know how to work with partners to integrate our app onto that equipment and that equipment into our broader frameworkYou effectively manage multiple stakeholders and projects across various stages of implementation