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- Tasks: Provide on-site tech support and manage production staff credentials.
- Company: Join Warner Bros. Discovery, a leader in media and entertainment.
- Benefits: Enjoy hybrid working, competitive salary, and inclusive culture.
- Why this job: Be the go-to tech hero in a fast-paced production environment.
- Qualifications: Experience in tech support, strong problem-solving skills, and team player.
- Other info: Opportunities for continuous improvement and career growth await you.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Senior Support Specialist – Post & Production Services
Warner Bros. Discovery is seeking a dedicated and detail-oriented Senior Support Specialist to join our Global Production Services Group as the first line of support for our productions. As the primary point of contact for production staff, you will provide timely and effective support to ensure seamless operations and minimal downtime in our fast‑paced production environment. The ideal candidate will deliver essential field support, handle production staff credential management, and perform in‑field repair work to maintain smooth operations.
Field Support
- Provide on-site technical support to production teams, addressing and resolving hardware and software issues promptly.
Production Staff Credential Management
- Manage and execute credential‑related tasks, such as password resets, ensuring security protocols are followed and minimizing disruption to production workflows.
In‑Field Repair Work
- Diagnose and repair technical issues on‑site, including troubleshooting equipment failures, software glitches, and network problems.
Equipment Management
- Track, maintain, and return any equipment lent out to original programming, ensuring it is properly managed and returned in good condition.
Coordination
- Collaborate with other IT and production departments to ensure seamless support and communication.
Documentation
- Maintain detailed records of support activities, issues resolved, and ongoing problems to help improve service efficiency.
Training
- Provide guidance and training to production staff on best practices for using technology and resolving minor technical issues.
Continuous Improvement
- Identify opportunities to improve support processes and reduce the frequency of technical issues.
Qualifications & Experience
- Experience in a support or technical role, preferably within the media or entertainment industry.
- Strong knowledge of hardware, software, and network troubleshooting. Familiarity with production equipment and post‑production software is a plus.
- Excellent diagnostic and problem‑solving skills with the ability to think on your feet in high‑pressure situations.
- Strong verbal and written communication skills, capable of conveying technical information to non‑technical staff.
- Ability to work independently and as part of a team, demonstrating flexibility and a proactive approach.
Hybrid Working – This role is advertised as a hybrid work model, combining remote and in‑office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal‑opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
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Senior Support Specialist - Post & Production Services employer: Warner Bros. Discovery
Contact Detail:
Warner Bros. Discovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Specialist - Post & Production Services
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Warner Bros. Discovery. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled similar challenges in past roles to prove you're the right fit for the Senior Support Specialist gig.
✨Tip Number 3
Be proactive! Research the latest trends in production technology and be ready to discuss how you can contribute to improving support processes. This shows you're not just about fixing problems but also about preventing them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Warner Bros. Discovery.
We think you need these skills to ace Senior Support Specialist - Post & Production Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in support roles, especially in the media or entertainment industry. We want to see how your skills align with the specific needs of the Senior Support Specialist position.
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled technical issues in high-pressure situations. We love candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Communicate Clearly: Since you'll be working with production staff who may not be tech-savvy, it's crucial to demonstrate your ability to convey complex information simply. Use clear language in your written application to show us you can bridge that gap.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Warner Bros. Discovery
✨Know Your Tech Inside Out
Make sure you brush up on your hardware and software knowledge before the interview. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially in high-pressure situations. This will show that you can think on your feet and handle the fast-paced environment of production.
✨Showcase Your Communication Skills
Since you'll be working with production staff who may not be tech-savvy, practice explaining complex technical issues in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for a Senior Support Specialist role.
✨Highlight Your Problem-Solving Experience
Prepare examples of how you've diagnosed and resolved technical issues in previous roles. Focus on your approach to in-field repairs and how you managed to keep operations running smoothly. This will illustrate your hands-on experience and proactive mindset.
✨Emphasise Team Collaboration
Be ready to discuss how you've worked with other departments in the past. Highlight any experiences where you coordinated with IT or production teams to improve support processes. This shows that you value teamwork and can contribute to a seamless workflow.
