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- Tasks: Manage e-commerce operations, including product listings, pricing, and digital marketing initiatives.
- Company: Join Warner Bros. Discovery, a leader in storytelling and creativity, celebrating diversity and inclusion.
- Benefits: Enjoy career-defining opportunities, curated benefits, and a supportive work environment.
- Why this job: Be part of a dynamic team bringing the Wizarding World to life for millions of fans.
- Qualifications: Experience in e-commerce or digital marketing, with skills in SEO, analytics, and customer engagement.
- Other info: This role is onsite, ensuring collaboration and teamwork in a vibrant workplace.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role…
Ready to be part of something spellbinding? The E-Commerce team at the Harry Potter Shop are the brains behind our online presence across the UK, US, and Japan. We're not just running a website, we're driving a global retail experience that brings the Wizarding World to life for millions of fans. From revenue and profit to seamless operations, we own the performance of the business end-to-end. Working closely with our store and head office teams, we’re a tight-knit crew making magic happen every day.
You will be responsible for managing the day-to-day operations of the e-commerce platform, including product listings, pricing, promotions, and inventory, while collaborating with marketing, product, operations, and tech. This role involves executing digital marketing initiatives such as SEO, SEM, email campaigns, and social media to drive traffic and sales, as well as analysing performance data and customer behaviour to identify growth opportunities. You'll develop and implement e-commerce strategies to boost online sales and enhance the customer experience, optimise the website for usability and mobile responsiveness, manage third-party vendor relationships, and monitor key performance indicators like traffic, conversion rates, revenue, and profit
Your Role Accountabilities…
- Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency.
- Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement.
- Analyse customer behaviour and trends to identify growth opportunities and areas for improvement.
- Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical problems and user experience challenges.
- Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery.
- Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store.
- Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer behaviour.
- Track and report e-commerce performance, including sales, conversion rates, and ROI on digital marketing campaigns.
Qualifications & Experiences…
- Solid experience as an e-commerce manager or in a similar e-commerce or digital marketing role.
- Expertise in digital marketing techniques, including SEO, SEM, and social media marketing.
- Proficient in web analytics tools (e.g., Google Analytics) and e-commerce tracking tools.
- Excellent analytical skills and proficiency with CRM software and MS Excel.
- Knowledge of UX/UI principles and how they impact online sales.
- Familiarity with e-commerce trends such as personalisation, chatbots, or AI-driven shopping experiences.
- Experience with inventory management and supply chain management.
Onsite Working – This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
#LI-DNI
Senior E-Commerce Manager - Warner Bros. Studio Tour London, the Making of Harry Potter employer: Warner Bros. Discovery
Contact Detail:
Warner Bros. Discovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior E-Commerce Manager - Warner Bros. Studio Tour London, the Making of Harry Potter
✨Tip Number 1
Familiarise yourself with the Wizarding World and Warner Bros. Discovery's brand values. Understanding their storytelling approach and how they engage with fans can help you align your ideas during interviews.
✨Tip Number 2
Showcase your experience with e-commerce platforms by preparing specific examples of successful campaigns you've managed. Be ready to discuss how you drove traffic and sales through digital marketing initiatives.
✨Tip Number 3
Brush up on your analytical skills, especially with tools like Google Analytics. Be prepared to discuss how you've used data to identify growth opportunities and improve customer experiences in previous roles.
✨Tip Number 4
Network with current or former employees of Warner Bros. Discovery if possible. They can provide insights into the company culture and what it takes to succeed in the e-commerce team.
We think you need these skills to ace Senior E-Commerce Manager - Warner Bros. Studio Tour London, the Making of Harry Potter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce and digital marketing. Focus on your achievements in managing online platforms, driving sales, and executing successful marketing campaigns.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Wizarding World and how your skills align with the role. Mention specific experiences that demonstrate your ability to manage e-commerce operations and collaborate with various teams.
Showcase Analytical Skills: Emphasise your proficiency with web analytics tools like Google Analytics. Provide examples of how you've used data to drive decisions and improve e-commerce performance in previous roles.
Highlight Team Collaboration: Discuss your experience working with cross-functional teams, such as marketing, logistics, and customer service. Illustrate how your collaborative approach has led to successful project outcomes and enhanced customer satisfaction.
How to prepare for a job interview at Warner Bros. Discovery
✨Know Your E-Commerce Metrics
Familiarise yourself with key performance indicators like conversion rates, traffic sources, and ROI on digital marketing campaigns. Be prepared to discuss how you've used these metrics in past roles to drive sales and improve customer experience.
✨Showcase Your Digital Marketing Expertise
Highlight your experience with SEO, SEM, and social media marketing during the interview. Provide specific examples of successful campaigns you've executed and the impact they had on sales and customer engagement.
✨Understand the Wizarding World
Since this role is with Warner Bros. Studio Tour London, it’s beneficial to have a good understanding of the Harry Potter franchise. Mention any personal connections or experiences you have with the brand to show your enthusiasm and alignment with their mission.
✨Emphasise Collaboration Skills
This position requires working closely with various teams, so be ready to discuss your experience in cross-functional collaboration. Share examples of how you've successfully coordinated with marketing, operations, and tech teams to achieve common goals.
