Retail Team Leader

Join the team behind the magic at Warner Bros. Studio Tour London. As a Retail Team Leader, you’ll support the Retail Manager and Assistant Managers in delivering exceptional guest experiences, driving sales, and managing stock across both the shopfloor and warehouse.

What’s In It For You…

• £15.15 per hour
• 25 days holiday (pro‑rate)
• GymPass or free access to our on‑site gym
• Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on‑site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On‑site staff Studio Café
• Option to join our pension and private healthcare scheme

Your Role Accountabilities…

• Ensure our sales targets are achieved by fully maximising all sales opportunities, deploying our sales team to the most effective areas of the store and minimising customer wait time.
• Optimise the service provided by the team, leading by example, to increase customer conversion and average spend while maintaining minimal shrinkage through efficient handling of product and packaging.
• Encourage positive behaviours by assisting the Retail Manager to recognise, provide feedback, and reward service excellence, and by supporting staff training to ensure the team is fully equipped to meet customer needs and deliver optimum service and visual standards.
• Participate in daily briefings to keep all team members fully aware of activity within the department and the business.
• Support ongoing performance management and staff development, taking responsibility for own personal development through one‑on‑one coaching from the line manager.
• Assist the Retail Assistant Manager and wider team with preparation of rotas, schedules, and payroll information.
• Ensure the store is visually merchandised to the highest standard, with all schemes, graphics and equipment used correctly and in accordance with guidelines and agreed standards.
• Support the retail team as part of a duty‑management team, covering the Studio Tour as necessary including weekend, bank holiday, school holiday and late evening shifts.
• Ensure stores are fully stocked and prioritise the higher selling lines, leading the morning fill to maintain proper stock levels and merchandising.
• Assist with deliveries, manual handling and other operational needs based on the onsite warehouse team.

Qualifications & Experience…

• Supervisory experience in a large, fast‑paced volume retail environment (or tourism, leisure or heritage industry).
• Experience in an environment where high emphasis is placed on service, product presentation and commercial management, with a proactive approach to increase sales.
• Demonstrable experience in supervising a large team in a highly dynamic environment.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
• Knowledge of Microsoft Office with advanced Excel skills.

Working Pattern…

Flexibility required to suit the needs of the business. Work 40 hours a week on a shift pattern, varying from Monday to Sunday.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.