At a Glance
- Tasks: Create magical experiences for visitors while delivering top-notch customer service.
- Company: Join Skydance, a leading global media and entertainment company.
- Benefits: Earn £13.45/hour, enjoy 25 days holiday, and access exclusive staff discounts.
- Other info: Fixed evening shifts with great team culture and career growth opportunities.
- Why this job: Be part of the Harry Potter world and make unforgettable memories for fans.
- Qualifications: Passion for customer service; retail experience is a plus but not required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Storytelling is, and will always be, the heart of what we do at Skydance. Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.
Your New Role
As a Retail Associate at Warner Bros. Studio Tour London, you will help create memorable experiences for visitors while supporting our evening retail operation. You will deliver excellent customer service, maintain product availability and presentation standards, and support both shopfloor and back-of-house activities through to the end of the trading day. If you are passionate about delivering great customer service and would enjoy helping bring the world of Harry Potter to life for our visitors, we would love to hear from you. Apply now to join our Retail team.
What’s in it for you?
- £13.45 per hour
- 25 days holiday (pro-rata)
- GymPass or free access to our on-site gym
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Free on-site staff car parking
- Complimentary staff shuttle bus between Watford Junction and our Studio Tour
- Option to join our pension and healthcare schemes
Your Role Accountabilities
- Deliver friendly, knowledgeable and engaging customer service, using product knowledge and storytelling to bring the Harry Potter world to life and create memorable, personalised customer experiences.
- Work with colleagues and Team Leaders to deliver smooth day-to-day retail operations, communicating clearly, following daily priorities and supporting the team wherever needed.
- Work with pace and accuracy to replenish stock, maintain product availability and presentation standards, and support stock organisation across both shopfloor and back-of-house areas.
- Engage customers confidently, helping them find the right products and suggesting thoughtful gifts, while adapting your communication to diverse customer needs.
- Adapt quickly to changing priorities during busy trading periods, embracing new tools, processes and ways of working that improve efficiency and service.
- Champion an inclusive and welcoming experience by treating customers and colleagues with respect, care and empathy, and contributing positively to the team culture.
- Take ownership of your responsibilities, including training and development, while following health & safety, loss prevention and security procedures and maintaining high standards of behaviour, performance and attendance.
Qualifications & Experience
- A passion for delivering great customer service.
- A positive, enthusiastic and resilient attitude.
- Willingness to work across both shopfloor and back-of-house areas.
- Comfortable using tills, basic technology and following processes.
- Retail experience is helpful but not essential. Full training will be provided.
Working Pattern
This is a 16-hour contract, worked across four fixed evenings per week, with each shift lasting four hours. Your four working days will be agreed as part of your contracted working pattern and will remain the same each week. Due to the seasonal nature of the Studio Tour, your four-hour shifts will normally be scheduled as either: 16:15 to 20:15, or 18:15 to 22:15. You must be available to work either shift time on your four contracted days, with the applicable start time changing depending on seasonal operating requirements.
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
About Skydance
Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.
Some Important Details
We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Retail Assistant (Evening Shifts) employer: Warner Bros. Discovery
At Warner Bros. Discovery, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and inclusivity. As a Retail Assistant at our flagship Harry Potter Shop on Oxford Street, you'll enjoy comprehensive training, career development opportunities, and the chance to be part of a team that delivers unforgettable experiences to fans from around the world. With thoughtfully curated benefits and a supportive environment, you can thrive while working in one of the most iconic retail locations in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Evening Shifts)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Warner Bros. Discovery, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Assistant (Evening Shifts)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Warner Bros. Discovery that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Warner Bros. Discovery will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Warner Bros. Discovery and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Warner Bros. Discovery
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Warner Bros. Discovery, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Warner Bros. Discovery!
