Operations Engineer - Production Chemicals

Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next. From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world.

The role of Production Engineer at WB Leavesden Studio (WBSL) involves providing agile, hands-on technical support for Warner Bros. Feature Productions, HBO, and WB TV Productions both on-site and at remote locations. This position requires an experienced engineer to manage a wide spectrum of IT responsibilities, ensuring smooth operation and security of production technology environments.

This position primarily interacts with Production staff (crew, talent, and department leaders), external parties (e.g., hardware/software/service vendors), and other functional departments across the company (e.g., Physical Production, Studio Production, Animation, VFX, etc.).

• Workstation/Server/Cloud Support: Provides support for Production technologies including User onboarding/Offboarding and access provisioning, installation & support of desktop applications including MS Office, Adobe Creative suite and other content creation applications. Supporting cloud storage inc. Working with WBD and third-party network engineers to troubleshoot production VLANs on the WB Leavesden studio lot and at remote production locations.
• Production Engineering: Participate in production technology orientation meetings. Collaborate with production crew and vendors to assist with smooth running of content workflows. Interfacing with fellow engineers, and VFX and Post-Production vendors as required, to securely incorporate applications, servers, and equipment into the production facility and/or network. Researching and testing new technologies considered for use; and deploying and monitoring systems based on Content Security Policies & Best Practices.
• Asset Lifecycle Management: Documentation duties include updating policies, procedures, user guides, and logical network diagrams. The engineer contributes to content protection, production technology policies, best practices, and BYOD policies, while keeping inventory records.
• Knowledge Management: Writing/Updating process and workflow documentation including logical network diagrams for individual production networks. Help develop and publish end user training material and maintain technical knowledge articles.
• Mobile Device Support: Install, configure, deploy, and support mobile hardware and OS, including virtual environments.

Proven ability in a 2nd line IT Support capacity. Previous experience in feature production environments across development, preparation, production, and post-production phases. Knowledge of content protection and information security best practices. Must possess knowledge of desktop computing and virtualized environments running Windows/Linux/Mac operating systems; data storage and transfer fundamentals; and basic network infrastructure design and security best practices. Proficient in supporting cloud-based applications including Office 365, Active Directory, Box, Adobe Creative Cloud. Understanding of JAMF and Intune would be beneficial. Basic understanding of IP networking principles and topologies. Flexibility in working hours, confidentiality, and the ability to travel domestically and internationally at short notice are mandatory. Must be able to travel within and outside of the UK, often at short notice. UK Driving Licence essential.

#Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work.

Championing Inclusion at WBD: Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.