Production Engineer in Norfolk

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The role of Production Engineer at WB Leavesden Studio involves providing agile, hands-on technical support for Warner Bros. Feature Productions, HBO, and WB TV Productions both on-site and at remote locations. This position requires an experienced engineer to manage a wide spectrum of IT responsibilities, ensuring smooth operation and security of production technology environments.

This position primarily interacts with Production staff (crew, talent, and department leaders), external parties (e.g., hardware/software/service vendors), and other functional departments across the company (e.g., Physical Production, Studio Production, Animation, VFX, etc.)

Your Role Accountabilities:

• Workstation/Server/Cloud Support - Provides support for Production technologies including User onboarding/Offboarding and access provisioning, installation support of desktop applications including MS Office, Adobe Creative suite and other content creation applications. Supporting cloud storage inc. Box. Working with WBD and third-party network engineers to troubleshoot production VLANs on the WB Leavesden studio lot and at remote production locations.
• Production Engineering - Participate in production technology orientation meetings. Collaborate with production crew and vendors to assist with smooth running of content workflows. Interfacing with fellow engineers, and VFX and Post-Production vendors as required, to securely incorporate applications, servers, and equipment into the production facility and/or network. Researching and testing new technologies considered for use; and deploying and monitoring systems based on Content Security Policies Best Practices.
• Asset Lifecycle Management.
• Documentation duties include updating policies, procedures, user guides, and logical network diagrams. The engineer contributes to content protection, production technology policies, best practices, and BYOD policies, while keeping inventory records.
• Knowledge Management - Writing/Updating process and workflow documentation including logical network diagrams for individual production networks. Help develop and publish end user training material and maintain technical knowledge articles.
• Mobile Device Support - Install, configure, deploy, and support mobile hardware and OS, including virtual environments.
• Peripheral Device Support - Provides initial break/fix support for printers and scanners.

Qualifications Experiences:

• Proven ability in a 2nd line IT Support capacity.
• Previous experience in feature production environments across development, preparation, production, and post-production phases.
• Knowledge of content protection and information security best practices.
• Must possess knowledge of desktop computing and virtualized environments running Window/Linux/Mac operating systems; data storage and transfer fundamentals; and basic network infrastructure design and security best practices.
• Proficient in supporting cloud-based applications including Office 365, Active Directory, Box, Adobe Creative Cloud.
• Familiarity with Airtable is preferable.
• Understanding of JAMF and Intune would be beneficial.
• Hardware support experience includes Apple, and various PC laptops and desktops.
• Basic understanding of IP networking principles and topologies.
• Must have strong client service orientation and ability to prioritize work, anticipate needs, and maintain composure in a fast moving demanding environment.
• Strong communication skills, both verbal and written, are essential as the engineer will sometimes be required to work independently.
• Flexibility in working hours, confidentiality, and the ability to travel domestically and internationally at short notice are mandatory. Must be able to travel within and outside of the UK, often at short notice.
• UK Driving Licence essential.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.