At a Glance
- Tasks: Lead the Technical Services team to deliver a world-class visitor experience at Warner Bros. Studio Tour.
- Company: Join the iconic Warner Bros. family and be part of the magic behind beloved brands.
- Benefits: Enjoy career-defining opportunities, competitive salary, and thoughtfully curated benefits.
- Other info: Dynamic role with weekend and evening shifts, perfect for those passionate about storytelling.
- Why this job: Be a key player in creating unforgettable experiences for fans of Harry Potter.
- Qualifications: Management experience in technical services and strong communication skills required.
The predicted salary is between 34000 - 40000 £ per year.
Behind our vast portfolio of iconic content and beloved brands are the storytellers who bring our characters to life, the creators who deliver them to your living rooms, and the dreamers who envision what’s next. Join us and discover career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Here, you are supported, celebrated, and empowered to thrive!
We are thrilled to announce an exciting opportunity to lead our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). As part of our Technical Services department, you will maintain all show-related aspects of the Studio Tour, including:
- Lighting
- Video
- Show control and associated hardware/software
By collaborating closely with original filmmakers and select suppliers, you will ensure that the Studio Tour operates at the highest standards, delivering a world-class visitor experience.
Manage, train, and inspire the Technical Services team to achieve high performance and compliance.
Resource Planning: Oversee staffing and operational efficiency within the department. Ensure effective planning and delivery of all technical installations and show operations.
Duty Management: Act as Duty Manager and Duty Technician to oversee daily operations.
Budget Management: Manage departmental budget and supplier relationships, ensuring strong cost control.
Previous management experience in a Technical Services team within the tourism, leisure, or heritage industry. Technical expertise in AV installations, electronics, interactives, and animatronics. Project and supplier management experience with strong communication skills. A proven ability to lead multi-skilled technical teams in a fast-paced environment. Strong knowledge of facilities management and effective problem-solving skills. Excellent communication, organization, and IT skills. Relevant qualifications and certifications (IPAF, PASMA, IOSH, NBOSH) are advantageous.
This is a full-time role (40 hours a week) with a shift pattern that includes regular weekend and evening work across a seven-day rota. Working on weekends, bank holidays, school holidays, and late evenings in rotation with team members.
As an ambassador for the business, you will support and deputize for the Head of Show Experience in meetings and collaborations.
Championing Inclusion at WBD: Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. If you require adjustments or accommodations during the application process, please refer to our accessibility page for guidance.
Manager, Customer Technical Services employer: Warner Bros. Discovery
At Warner Bros. Studio Tour London - The Making Of Harry Potter, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through our thoughtfully curated benefits and career-defining opportunities, allowing you to thrive in a dynamic environment where your contributions are celebrated. Join us in delivering world-class experiences while enjoying the unique advantage of working at a globally recognised studio that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Technical Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Warner Bros. Discovery. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Warner Bros. Discovery before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager, Customer Technical Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Warner Bros. Discovery:Your cover letter is your chance to shine! Tell us why you want to work at Warner Bros. Discovery specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Warner Bros. Discovery!
How to prepare for a job interview at Warner Bros. Discovery
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
