At a Glance
- Tasks: Create unforgettable visitor experiences at Warner Bros. Studio Tour London through bookings and reservations.
- Company: Join the iconic Warner Bros. team and be part of a dynamic, customer-focused environment.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Onsite role with a commitment to diversity and inclusion in the workplace.
- Why this job: Be the hero behind memorable visits and help shape magical experiences for guests.
- Qualifications: Experience with reservations or ticketing systems and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Booking & Reservations Coordinator
As a Booking & Reservations Coordinator, you will play an important part in delivering a seamless and engaging visitor journey at Warner Bros.
Studio Tour London.
From first enquiry through to ticket fulfilment, you will help create a smooth, high-quality experience that drives satisfaction and repeat visits.
If you enjoy working in a dynamic, customer-focused environment and supporting memorable experiences, this could be the role for you!
Responsibilities
- Take responsibility for team KPIs by responding to visitor enquiries across phone, email, live chat and other channels within agreed service levels, ensuring a consistently high standard of service.
- Contribute to a professional team environment by collaborating with colleagues and liaising with internal departments to resolve ticketing issues and build strong product knowledge.
- Support onboarding and continuous improvement by delivering peer-to-peer training and maintaining strong working knowledge of CRM, booking and contact systems.
- Maintain up-to-date knowledge of tours, retail offerings and booking processes, identifying opportunities to enhance visitor experience while ensuring all interactions align with brand tone and values.
- Understand visitor needs and recommend suitable products, services or alternative options where required, guiding conversations towards informed booking decisions and maximising pre-booked experiences.
- Manage customer feedback and concerns by resolving queries with empathy or escalating when appropriate, while ensuring inclusive service and providing clear accessibility information.
- Carry out daily operational tasks including ticket fulfilment, equipment care and personal development goals, ensuring accuracy, efficiency and a smooth pre-arrival experience for visitors.
Qualifications & Experience
- Experience working with reservations or ticketing systems. Understanding of Health and Safety regulations.
- Administration experience.
- Onsite Working
This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work.
Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
Championing Inclusion at WBD
Warner Bros.
Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
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Reservations & Bookings Coordinator in London employer: Warner Bros. Discovery
Warner Bros. Discovery is an exceptional employer, offering a dynamic work environment at the iconic Warner Bros. Studio Tour London. With a strong commitment to employee growth and development, we provide comprehensive training and career advancement opportunities, all while fostering a culture of safety and collaboration. Join us to be part of a creative team that values innovation and ensures memorable experiences for our visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Bookings Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Bros. Discovery. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Bros. Discovery
Don't be shy about reaching out to Warner Bros. Discovery directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations & Bookings Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Bros. Discovery and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Bros. Discovery
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
