At a Glance
- Tasks: Lead a dynamic team of Runners and ensure exceptional service for clients.
- Company: Join Warner Bros. Discovery, a leader in entertainment and storytelling.
- Benefits: Enjoy competitive pay, career growth, and a creative work environment.
- Other info: Onsite role with opportunities to thrive in a fast-paced setting.
- Why this job: Be at the heart of exciting projects in a world-renowned studio.
- Qualifications: Experience in team management and exceptional customer service skills required.
The predicted salary is between 40500 - 49500 £ per year.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.
Your New Role... Based at Warner Bros. De Lane Lea in Soho, we're looking for an experienced and proactive Lead Runner to oversee our Runner team and ensure our clients receive an exceptional level of service at every stage of their experience. As the Lead Runner, you'll be at the centre of our daily operations, leading a dedicated team while ensuring our facilities are maintained to the highest standards. You'll play a key role in creating a seamless environment for clients, talent and production teams, balancing people leadership with hands-on operational support in a fast-paced and creative setting. This is an exciting opportunity to join a world-renowned studio and play a vital role in supporting some of the industry's most innovative projects.
Your Role Accountabilities...
- Manage the team of Runners including sourcing, onboarding, training, scheduling and day-to-day supervision
- Act as the primary contact from other staff and clients for any Runner requests or issues
- Liaise with Reception to cover responsibilities and schedules
- Ensure the cafe bar is operating effectively by managing stock levels, maintenance issues and cleanliness
- Be able to step into cover cafe bar service or Reception duties when needed
- Organise staff, client or 3rd party events including food and drink service and other details
- Ensure a smooth new client experience at WBDLL by curating the client welcome pack and any other initiatives.
- Liaise with Bookings and Producers ahead of client attended sessions
- Support Reception and Maintenance with cutting room inventories in order to update Bookings regarding move ins/move outs
Qualifications & Experiences...
- Previous experience of managing a team in a hospitality or post production facility role
- Previous barista or cafe bar experience
- Exceptional customer service
- Excellent communications skills and interpersonal skills with the ability to create immediate rapport with a range of contacts
- Computer literate. In particular, very good working knowledge of Microsoft Office (Word, Excel and Outlook)
#SOOnsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Lead Runner in London employer: Warner Bros. Discovery
At Warner Bros. Discovery, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and inclusivity. As a Retail Assistant at our flagship Harry Potter Shop on Oxford Street, you'll enjoy comprehensive training, career development opportunities, and the chance to be part of a team that delivers unforgettable experiences to fans from around the world. With thoughtfully curated benefits and a supportive environment, you can thrive while working in one of the most iconic retail locations in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Runner in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Bros. Discovery. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Bros. Discovery
Don't be shy about reaching out to Warner Bros. Discovery directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lead Runner in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Bros. Discovery and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Bros. Discovery
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
