Warehouse Team Leader in Ilford

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role… Step into a leadership role at the heart of our magical merchandise operation! As Warehouse Team Leader, you’ll guide our operatives across warehouse and ecommerce activities for Warner Bros. Tours & Retail. From managing stock and fulfilling orders to ensuring every parcel meets the high standards expected by witches, wizards, and muggles alike — you’ll play a key part in delivering the magic behind the scenes. Our warehouse supports the Studio Tour at Leavesden, Platform 9¾ stores, and our online Harry Potter Shop, making every fan’s experience unforgettable.

What’s in it for you?

• Opportunity for full FTL certification
• 25 days holiday (pro-rata)
• GymPass
• Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
• Discount towards tickets within the tour
• Free tickets for our nearest and dearest, on selected days (up to 8 tickets)
• Option to join our pension and private healthcare schemes

Your Role Accountabilities…

• Lead associates as they receive, check, and accept deliveries to our warehouse, ensuring records of incoming orders are accurately maintained.
• Maintain relevant paperwork as orders are dispatched to stores and customers, supporting smooth and traceable operations.
• Ensure stock is put away and replenished in accordance with company guidelines, including safe use of machinery to store items at height.
• Oversee order picking for each of our businesses, including retail stores and individual ecommerce customer orders.
• Supervise packing of ecommerce orders, ensuring correct products are selected, personalized where needed, and wrapped to a high standard.
• Monitor and report any issues with orders or stock levels to colleagues and the Management Team to maintain service quality.
• Check machinery and vehicles regularly, reporting any defects or issues promptly to avoid operational disruptions.
• Deliver stock to our Leavesden and London retail sites using company vehicles, where agreed with the Warehouse Management Team.
• Serve as an active key holder for the Retail Warehouse, ensuring the secure opening and closing of the site in accordance with operational procedures and safety standards.
• Lead daily briefings, staff inductions, and training programs, while supporting team performance, scheduling, and administrative tasks.

Qualifications & Experience…

• Full clean manual UK driving licence.
• Proven ability to deliver exceptional customer service.
• Confident leading teams and working collaboratively.
• Strong organisational skills with the ability to prioritise and use initiative.
• Clear and effective communication with colleagues and managers.
• Comfortable using IT systems, including handheld terminals and desktop PCs.
• Reliable and deadline-driven, especially during peak periods.
• Willingness to work safely at height (full training and PPE provided).

Working Pattern… Full time roles are scheduled for 40 hours a week, working shifts. This will include working five out of seven days each week, with varying start and finish times. Roles include regular weekend and evening work, particularly at the busiest times of the year. Flexibility is required to suit the needs of the business.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.