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- Tasks: Lead a team at the Harry Potter Shop, delivering exceptional customer service and managing store operations.
- Company: Join Warner Bros. Discovery, a creative powerhouse behind iconic brands and stories.
- Benefits: Earn ÂŁ16.80 per hour, enjoy 25 days holiday, and exclusive access to HBO Max.
- Why this job: Be part of the magic at Platform 9 Âľ and inspire fellow fans every day.
- Qualifications: Passion for Harry Potter and strong leadership skills are essential.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 33600 - 33600 ÂŁ per year.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role… Are you a Harry Potter fan? If so, you’ll love working at the Harry Potter Shop on Platform 9 ¾. You will be supporting the Manager and leading the team at Kings Cross Station to deliver exceptional customer service to all, by utilising interpersonal skills, a passion for the brand, and in-depth product knowledge. Assisting and deputising for the Store Manager with the day-to-day operations of the store including scheduling, sales analysis, and commercial reporting. Leading a team of Retail Assistants by setting a great example for customer service, etiquette, and shop presentation. You will be required to be on your feet for 8 hours per day, manual handling, and working in an exceptionally fast-paced environment.
What’s in it for you?
- ÂŁ16.80 per hour
- 25 days holiday (pro rata)
- GymPass
- Exclusive access to HBO Max and our Screeners App
- Discount towards tickets within the tour
- Free tickets for our nearest and dearest, on selected days (up to 8 tickets)
- Option to join our pension and private healthcare schemes
Your Role Accountabilities…
- Conducting daily team briefs to set the team up for their shift.
- Setting sales targets and reporting sales figures; motivating team toward achieving them.
- Training staff: new starters, or existing staff on new policies/procedures.
- Scheduling: making monthly rotas and daily deployment plans.
- Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.
- Cash handling and management.
- Replenishing stock and maintaining high standards of merchandising and housekeeping.
- Entertaining and engaging customers with product demonstration.
Qualifications & Experience…
- Flexible approach to additional working hours i.e. able to work reasonable additional hours, in line with the needs of the business.
- Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
#T&ROnsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Retail Team Leader in Harrow employer: Warner Bros. Discovery
Contact Detail:
Warner Bros. Discovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader in Harrow
✨Tip Number 1
Get to know the brand inside out! If you're applying for a role at the Harry Potter Shop, immerse yourself in the world of wizards and magic. This will not only help you during interviews but also show your genuine passion for the brand.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you can demonstrate your interpersonal skills. Role-play with friends or family to get comfortable with handling different customer interactions.
✨Tip Number 3
Be ready to showcase your leadership abilities! As a Retail Team Leader, you'll need to motivate and guide your team. Prepare examples from your past experiences where you've successfully led a group or managed a project.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the WBD family. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Team Leader in Harrow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for the Harry Potter brand shine through! We want to see how your enthusiasm can translate into exceptional customer service and team leadership.
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or team leadership. We’re looking for examples that demonstrate your ability to motivate a team and manage day-to-day operations effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Warner Bros. Discovery.
How to prepare for a job interview at Warner Bros. Discovery
✨Know Your Harry Potter Lore
Brush up on your Harry Potter knowledge! Since you'll be working at the Harry Potter Shop, being able to discuss characters, stories, and merchandise will show your passion for the brand. It’ll also help you connect with customers who share that enthusiasm.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others or handled challenges. This will show that you’re ready to step into the Retail Team Leader role and support the Store Manager effectively.
✨Showcase Your Customer Service Skills
Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for a customer. This is crucial for a role that focuses on delivering exceptional service, especially in a fast-paced environment like Kings Cross Station.
✨Familiarise Yourself with WBD’s Values
Take some time to read through Warner Bros. Discovery's guiding principles. Understanding their core values will not only help you align your answers during the interview but also demonstrate that you’re genuinely interested in being part of their team culture.