Retail Assistant Manager in Harpenden

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

Your New Role: Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world-class retail standards, creating a destination that delights fans and sets a benchmark for immersive shopping. We’re looking for an Assistant Store Manager to take shared ownership of day-to-day operations; ensuring smooth processes on the shop floor and back of house whilst delivering an exceptional customer experience in one of London’s most prestigious locations.

Your Role Accountabilities:

• Collaborate with the Store Manager and leadership team to achieve sales, profit, and operational KPIs.
• Align team efforts with business objectives, ensuring clarity on targets and priorities.
• Oversee daily operations, maintaining consistent standards across shop floor and back-of-house.
• Drive commercial performance through weekly sales analysis and informed decision-making.
• Recruit, develop, and motivate a high-performing team with a strong customer-first mindset.
• Champion exceptional service by leading from the front, optimizing conversion rates and average spend.
• Ensure premium merchandising standards and use storytelling techniques to create immersive customer experiences.
• Monitor performance metrics, customer feedback, and mystery shop results to identify and implement improvements.
• Maintain compliance with health & safety, loss prevention, and emergency procedures, safeguarding staff and customers.

Skills & Qualifications:

• Proven leadership experience in retail operations or similar role.
• Strong commercial acumen and ability to analyse sales data.
• Experience managing large teams and fostering collaboration.
• Proficiency with POS and stock management systems.
• Exceptional organisational and problem-solving skills.
• Clear and effective communication skills.
• IT literate and adaptable to new technologies.
• Ability to deliver high standards of customer service.
• Proactive approach to driving sales and operational improvements.
• Well-organised and detail-oriented mindset.

Working Pattern: This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work.

Championing Inclusion at WBD: Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.