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For Companies At a Glance
- Tasks: Create and update documentation for media technology operations.
- Company: Join Warner Bros. Discovery, a leader in storytelling and creativity.
- Benefits: Enjoy a supportive environment with career-defining opportunities and curated benefits.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Strong writing skills and attention to detail are essential; tech-savvy preferred.
- Other info: This is a 6-month fixed-term contract, onsite only.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Overview:
The Documentation Engineer position plays a critical role in the 24/7/365 operations of the business and the support of Media Technology and Operations customers. This position will be responsible for the creation, modification, and auditing of the department's knowledgebase, training, system, and procedural documentation. They will participate in onboarding new technologies and workflows in the GCC. They will coordinate with engineering partners to convert existing or create new procedural documentation for the GCC to use. They will also be responsible for creating training materials to cover new system rollouts and will be the team's first point of contact if existing documentation no longer works or needs to be updated. The Documentation Engineer will engage in the Incident and Major Incident processes, including auditing partner group queues, full lifecycle ticket hygiene, investigation of ticket data to find knowledge gaps, identifying incident trends resulting in knowledge generation, and ensuring proper resolution.
This a 6-month fixed-term contract.
Responsibilities:
In the GCC, the Documentation Engineer will be responsible for curation of the GCC team's knowledge. This engineer will utilize the ServiceNow (ITIL) Knowledge platform to help streamline the team's system and procedural documentation. They will also need to utilize the team’s training site to edit and modify modules when the department onboards/offboards systems, as well as internal team documentation on our confluence page.
ITIL Knowledge Contribution Skills:
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Creating and updating system documentation, training, processes and procedures.
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Prioritization of Knowledge tasks with Knowledge team.
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Auditing, Editing, and Review of Knowledge articles in an ITIL service tool.
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Participate in collaboration with other teams for onboarding of systems into the GCC from a technical writing perspective.
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Auditing, Editing, and Review training and onboarding modules.
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Searching partner queues in SNOW for trends and potential new services for GCC support.
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Searching partner queues in SNOW for trends and potential trending incidents that may require better documentation.
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Report findings to Knowledge Engineers to assist in potential knowledge creation.
In the GCC, the Documentation Engineer will need excellent written and verbal communications skills. The following skills are strongly desired and/or required:
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Technical Writing & General Skill Set:
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Ability to pay attention to details
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Strong written and oral communication skills
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Ability to prioritize and execute tasks in a fast-paced environment
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Willingness to take on new challenges and build on current skills
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Exceptional analytical and conceptual thinking skills
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Ability to multi-task
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Analyze information required for the development or update of policy, procedure and form documentation.
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Determine the clearest and most logical way to present information for greatest reader comprehension.
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Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
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Review and/or copyedit content developed by other members of the team.
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Fluency in technical and common office software, drafting software, and workflow building software types.
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Ability to check all technical material for consistency and accuracy
This a 6-month fixed-term contract.
Onsite Working – This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
#LI-DNI
Documentation Engineer (FTC) employer: Warner Bros. Discovery
Contact Detail:
Warner Bros. Discovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Documentation Engineer (FTC)
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this role heavily involves ITIL processes. Understanding how to navigate and utilise the ServiceNow platform will give you a significant edge during discussions with the hiring team.
✨Tip Number 2
Showcase your technical writing skills by preparing a sample documentation piece relevant to the media technology sector. This can demonstrate your ability to create clear and concise materials, which is crucial for the Documentation Engineer role.
✨Tip Number 3
Engage with current trends in media technology and operations. Being knowledgeable about recent developments can help you discuss how you would approach onboarding new technologies and workflows effectively.
✨Tip Number 4
Prepare to discuss your experience with auditing and reviewing documentation. Be ready to provide examples of how you've identified knowledge gaps in previous roles and how you addressed them, as this aligns closely with the responsibilities of the position.
We think you need these skills to ace Documentation Engineer (FTC)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Documentation Engineer position. Understand the key responsibilities and required skills, such as technical writing and knowledge management, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical writing, documentation creation, or knowledge management. Use specific examples that demonstrate your ability to create clear and concise documentation, as well as your familiarity with tools like ServiceNow.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application reflects this. Use clear language, proper grammar, and a professional tone throughout your CV and cover letter. Consider including a brief example of how you've effectively communicated complex information in the past.
Tailor Your Application: Customise your CV and cover letter to align with Warner Bros. Discovery's values and the specific requirements of the Documentation Engineer role. Mention their guiding principles and how you embody these values in your work, demonstrating your fit for the company culture.
How to prepare for a job interview at Warner Bros. Discovery
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Documentation Engineer. Familiarise yourself with the key tasks such as creating and auditing documentation, and be ready to discuss how your skills align with these requirements.
✨Showcase Your Technical Writing Skills
Prepare examples of your previous technical writing work. Be ready to explain your process for creating clear and concise documentation, and how you ensure accuracy and consistency in your writing.
✨Familiarise Yourself with ITIL and ServiceNow
Since the role involves using ITIL frameworks and ServiceNow, brush up on these concepts. Understanding how they apply to knowledge management will demonstrate your readiness to contribute effectively from day one.
✨Emphasise Communication Skills
As excellent written and verbal communication skills are crucial for this role, prepare to discuss how you've successfully communicated complex information in the past. Consider sharing specific examples where your communication made a significant impact.
