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- Tasks: Lead a team at the Harry Potter Shop, delivering exceptional customer service and managing store operations.
- Company: Join Warner Bros. Discovery, a creative powerhouse behind iconic brands and stories.
- Benefits: Earn ÂŁ16.80 per hour, enjoy 25 days holiday, gym access, and exclusive media perks.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of the magic at Platform 9 Âľ and inspire fellow fans every day.
- Qualifications: Passion for Harry Potter and strong leadership skills are essential.
The predicted salary is between 33600 - 40320 ÂŁ per year.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role… Are you a Harry Potter fan? If so, you’ll love working at the Harry Potter Shop on Platform 9 ¾. You will be supporting the Manager and leading the team at Kings Cross Station to deliver exceptional customer service to all, by utilising interpersonal skills, a passion for the brand, and in-depth product knowledge. Assisting and deputising for the Store Manager with the day-to-day operations of the store including scheduling, sales analysis, and commercial reporting. Leading a team of Retail Assistants by setting a great example for customer service, etiquette, and shop presentation. You will be required to be on your feet for 8 hours per day, manual handling, and working in an exceptionally fast-paced environment.
What’s in it for you?
- ÂŁ16.80 per hour
- 25 days holiday (pro rata)
- GymPass
- Exclusive access to HBO Max and our Screeners App
- Discount towards tickets within the tour
- Free tickets for our nearest and dearest, on selected days (up to 8 tickets)
- Option to join our pension and private healthcare schemes
Your Role Accountabilities…
- Conducting daily team briefs to set the team up for their shift.
- Setting sales targets and reporting sales figures; motivating team toward achieving them.
- Training staff: new starters, or existing staff on new policies/procedures.
- Scheduling: making monthly rotas and daily deployment plans.
- Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.
- Cash handling and management.
- Replenishing stock and maintaining high standards of merchandising and housekeeping.
- Entertaining and engaging customers with product demonstration.
Qualifications & Experience…
- Flexible approach to additional working hours i.e. able to work reasonable additional hours, in line with the needs of the business.
- Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
#T&ROnsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Retail Team Leader in Croydon employer: Warner Bros. Discovery
Contact Detail:
Warner Bros. Discovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader in Croydon
✨Tip Number 1
Get to know the brand inside out! If you're applying for a role at the Harry Potter Shop, immerse yourself in the world of wizards and magic. This will not only help you during interviews but also show your genuine passion for the brand.
✨Tip Number 2
Practice your interpersonal skills! As a Retail Team Leader, you'll be leading a team and engaging with customers. Role-play scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples from your past experiences where you've motivated a team or handled challenges. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the WBD family. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Team Leader in Croydon
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for the Harry Potter brand shine through! We want to see how your enthusiasm can translate into exceptional customer service and team leadership.
Tailor Your Experience: Make sure to highlight any relevant experience you have in retail or team leadership. We’re looking for examples that demonstrate your ability to motivate a team and manage day-to-day operations effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at WBD.
How to prepare for a job interview at Warner Bros. Discovery
✨Know Your Harry Potter Lore
Brush up on your Harry Potter knowledge! Being familiar with the characters, stories, and merchandise will not only impress your interviewers but also show your passion for the brand. Think about how you can relate this knowledge to customer interactions.
✨Showcase Your Leadership Skills
As a Retail Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you set sales targets or conduct training.
✨Prepare for Fast-Paced Scenarios
Expect questions about handling busy periods and managing multiple tasks. Think of specific instances where you've thrived in a fast-paced environment, and be ready to discuss how you prioritise tasks while maintaining high standards of customer service.
✨Align with WBD's Values
Familiarise yourself with Warner Bros. Discovery's guiding principles. Reflect on how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you resonate with their culture can set you apart from other candidates.