At a Glance
- Tasks: Lead a team at the Harry Potter Shop, delivering exceptional customer service and managing daily operations.
- Company: Join Warner Bros. Discovery, a creative powerhouse behind iconic content and beloved brands.
- Benefits: Earn £16.80 per hour, enjoy 25 days holiday, gym access, and exclusive media perks.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of the magic at Platform 9 ¾ and inspire fellow fans every day.
- Qualifications: Passion for Harry Potter and strong leadership skills are essential.
The predicted salary is between 35000 - 40000 € per year.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role… Are you a Harry Potter fan? If so, you’ll love working at the Harry Potter Shop on Platform 9 ¾. You will be supporting the Manager and leading the team at Kings Cross Station to deliver exceptional customer service to all, by utilising interpersonal skills, a passion for the brand, and in-depth product knowledge. Assisting and deputising for the Store Manager with the day-to-day operations of the store including scheduling, sales analysis, and commercial reporting. Leading a team of Retail Assistants by setting a great example for customer service, etiquette, and shop presentation. You will be required to be on your feet for 8 hours per day, manual handling, and working in an exceptionally fast-paced environment.
What’s in it for you?
- £16.80 per hour
- 25 days holiday (pro rata)
- GymPass
- Exclusive access to HBO Max and our Screeners App
- Discount towards tickets within the tour
- Free tickets for our nearest and dearest, on selected days (up to 8 tickets)
- Option to join our pension and private healthcare schemes
Your Role Accountabilities…
- Conducting daily team briefs to set the team up for their shift.
- Setting sales targets and reporting sales figures; motivating team toward achieving them.
- Training staff: new starters, or existing staff on new policies/procedures.
- Scheduling: making monthly rotas and daily deployment plans.
- Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.
- Cash handling and management.
- Replenishing stock and maintaining high standards of merchandising and housekeeping.
- Entertaining and engaging customers with product demonstration.
Qualifications & Experience…
- Flexible approach to additional working hours i.e. able to work reasonable additional hours, in line with the needs of the business.
- Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
#T&ROnsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Retail Team Leader in Broomfield employer: Warner Bros. Discovery
At Warner Bros. Discovery, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and inclusivity. As a Retail Team Leader at the iconic Harry Potter Shop on Platform 9 ¾, you will enjoy competitive pay, generous holiday allowances, and unique perks such as exclusive access to HBO Max and free tickets for friends and family. With a strong focus on employee growth and development, we provide the tools and support needed for you to thrive in a fast-paced environment while sharing your passion for the beloved Harry Potter brand.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader in Broomfield
✨Tip Number 1
Get to know the brand inside out! If you're applying for a role at the Harry Potter Shop, immerse yourself in the world of wizards and magic. This will not only help you during interviews but also show your genuine passion for the brand.
✨Tip Number 2
Practice your customer service skills! Since you'll be leading a team and engaging with customers, think about scenarios where you can demonstrate exceptional service. Role-play with friends or family to get comfortable with different situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to Warner Bros. Discovery. This can give you insider knowledge and potentially a foot in the door when it comes to landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight your relevant experience and enthusiasm for the role.
We think you need these skills to ace Retail Team Leader in Broomfield
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for the Harry Potter brand shine through! We want to see how your enthusiasm can translate into exceptional customer service and team leadership.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or team leadership. We’re looking for examples that demonstrate your ability to motivate a team and manage day-to-day operations effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it friendly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Warner Bros. Discovery.
How to prepare for a job interview at Warner Bros. Discovery
✨Know Your Harry Potter Lore
Brush up on your Harry Potter knowledge! Since you'll be working at the Harry Potter Shop, being able to discuss characters, spells, and key plot points will show your passion for the brand. It’ll also help you connect with customers who share that enthusiasm.
✨Demonstrate Leadership Skills
As a Retail Team Leader, you’ll need to showcase your leadership abilities. Prepare examples of how you've motivated a team or handled challenges in previous roles. Think about times when you set sales targets or trained new staff, as these experiences will resonate well with the interviewers.
✨Practice Customer Engagement Scenarios
Since exceptional customer service is key, practice how you would engage with customers. Role-play scenarios where you might need to handle difficult situations or provide product demonstrations. This will help you feel more confident and prepared to impress during the interview.
✨Familiarise Yourself with WBD’s Values
Take some time to read up on Warner Bros. Discovery's guiding principles. Understanding their core values will not only help you align your answers with what they’re looking for but also demonstrate your genuine interest in becoming part of their team.
