At a Glance
- Tasks: Lead the Admissions team, ensuring a smooth visitor experience at our Studio Tour.
- Company: Join Warner Bros. Discovery, where creativity and innovation thrive.
- Benefits: Enjoy competitive salary, 33 days holiday, gym access, and exclusive streaming services.
- Other info: Work in a vibrant setting with a diverse team and exciting events.
- Why this job: Make a real impact in a dynamic environment with endless opportunities for growth.
- Qualifications: Previous leadership experience in hospitality or customer-focused roles is essential.
The predicted salary is between 29700 - 36300 £ per year.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.
Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
Here you are supported, here you are celebrated, here you can thrive.
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world.
They inform, engage, and transport audiences to new worlds.
The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more.
Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.
Your New Role…
As Admissions Team Leader, you will oversee the day-to-day running of the Admissions department, supporting the
team responsible for welcoming visitors at the start of their Studio Tour experience and ensuring a smooth departure at the end of their visit.
As part of a fast-paced visitor attraction, you will coordinate staffing, operational delivery and department administration while maintaining high standards of service and compliance throughout the day.
Working closely with stakeholders across the Studio Tour, you'll help ensure the department runs efficiently while
creating a positive environment where team members can thrive.
If you're looking for a varied leadership role where no two days are the same and where you'll have a direct impact on both team performance and daily operations,
we'd love to hear from you.
What’s in it for you?
- Competitive salary
- 33 days holiday (pro-rata)
- Free access to our onsite gym
- Exclusive access to our streaming services, with our exciting HBO, Discovery, TNT Sports and Warner
Bros. content - Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Free onsite staff parking
- Complimentary shuttle bus between Watford Junction and our Studio Tour (hours vary)
- Discount in our onsite staff Studio Café (excluding weekends and bank holidays)
- Option to join our pension scheme and medical cash plan
Your Role Accountabilities…
- Plan and oversee daily staffing requirements, including preparing the department before opening, allocating team members to positions and adjusting rotas in response to absences.
- Act as the first point of contact for visitor escalations, booking issues, operational challenges and technical issues, resolving where possible and escalating when required.
- Support team members through performance, attendance, wellbeing and development conversations, creating a positive and supportive working environment.
- Complete staffing schedules, attendance reporting, payroll-related administration and operational reporting, ensuring accuracy across systems including Rota One, Tableau, Power BI and Galaxy.
- Deliver operational briefings, training and coaching to ensure teams are informed, prepared and working safely and effectively.
- Build strong working relationships with stakeholders including Retail, Security, Education, Imagineer and Pom Vom teams to support operational requirements.
- Identify opportunities to improve processes, standards and department performance, taking action when issues arise and supporting continuous improvement initiatives.
Qualifications & Experience…
- Previous supervisory or team leadership experience within hospitality, tourism, visitor attractions or a similar customer-focused environment.
- Experience using Galaxy ticketing system, or a comparable booking and admissions platform.
- Confidence supporting employee wellbeing conversations while maintaining appropriate professional boundaries.
- Experience coordinating administrative processes including staffing rotas, attendance management, reporting and operational planning.
- Ability to coach and motivate teams while maintaining high standards, attention to detail and a proactive approach to problem solving.
- Working Pattern…
- This role is full time (40 hours a week), working in 9-hour shifts (with a 1-hour unpaid break) between
07:00 and 22:30 with occasional requirement to work until 00:30 during event nights. - Due to the varied nature of a visitor attraction, regular Bank Holiday and weekend work will be required
(working 2 weekends in 3), across a seven-day rota. - You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all
weather conditions
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work.
Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done…
This last bit is probably the most important!
Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.
You can find them at www. wbd. com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day.
We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros.
Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Admissions Team Leader employer: Warner Bros. Discovery
Warner Bros. Discovery is an exceptional employer, offering a dynamic work environment at the iconic Warner Bros. Studio Tour London. With a strong commitment to employee growth and development, we provide comprehensive training and career advancement opportunities, all while fostering a culture of safety and collaboration. Join us to be part of a creative team that values innovation and ensures memorable experiences for our visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Bros. Discovery. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Bros. Discovery
Don't be shy about reaching out to Warner Bros. Discovery directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Admissions Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Bros. Discovery and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Bros. Discovery
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
