Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, operate tills, and ensure stock availability.
- Company: Join the magical world of Warner Bros. Studio Tour London.
- Benefits: Earn £12.60/hour, enjoy 25 days holiday, and access exclusive staff discounts.
- Why this job: Be part of an iconic experience and make magic happen for visitors.
- Qualifications: Friendly, proactive individuals with great communication skills.
- Other info: Dynamic environment with opportunities for growth and fun events.
The predicted salary is between 10 - 15 £ per hour.
Welcome to Warner Bros. Discovery… the stuff dreams are made of. Warner Bros. Studio Tour London - The Making of Harry Potter prides itself on world class customer service and best in class products. We are looking for naturally friendly, enthusiastic individuals who want to be proud of their work.
What makes a fantastic Retail Associate? You take initiative to reduce waiting times, replenish stock when needed, and do what’s right for our customers with positivity and confidence. You see a queue at the till? You jump on to reduce the customers waiting time. We’ve run out of Gryffindor Jumpers? You take the initiative and replenish them yourself. It’s about being positive, finding solutions, and having the confidence to do what’s right for our customers.
What’s in it for you?
- £12.60 per hour
- 25 days holiday (pro-rata)
- GymPass or free access to our on-site gym
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Free on-site staff car parking
- Complimentary staff shuttle bus between Watford Junction and our Studio Tour
- On-site staff Studio Café
- Option to join our pension and private healthcare schemes
Your Role Accountabilities…
- Proactively engage with and assist our customers.
- Operate our tills in an efficient manner.
- Help to ensure products are available to customers at all times.
- Ensure our sales targets are achieved by fully maximising all sales opportunities.
- This role requires that you be able to lift, carry and move boxes. It is also a role in a very busy Tour where there is lots of visual and audio stimuli.
Qualifications & Experience…
- Effective, confident communication, engaging proactively with visitors and colleagues.
- Experience working in a fast-paced environment.
- The ability to keep calm under pressure.
- The initiative to identify jobs that need completed.
- An ability to work at pace whilst maintaining great customer service.
Working Pattern…
We have multiple intake dates across the year which would require you to complete 2 weeks full time training (Monday-Friday), before starting your contracted hours. Contracts are for 32 or 40 hours per week, and you will be required to work weekends (Saturday and Sunday). Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for events, for which you will be notified in advance. Availability required to work late nights, events and to support stock replenishment.
Department Overview…
Warner Bros. Studio Tour London – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012, features retail stores with merchandise celebrating the Harry Potter film series and has received over 40,000+ reviews on TripAdvisor with 96% rating the experience as ‘excellent’ or ‘very good’.
Onsite Working
This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Retail Associate in Abbots Langley employer: Warner Bros. Discovery
Contact Detail:
Warner Bros. Discovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate in Abbots Langley
✨Tip Number 1
Get to know the company! Before your interview, dive into Warner Bros. Discovery's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage positively with customers. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive during the interview! If you see an opportunity to showcase your initiative, like suggesting ways to improve customer experience, go for it. Show them you’re ready to jump in and make a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Retail Associate in Abbots Langley
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and friendliness. Remember, we’re looking for positive individuals who are proud of their work.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've worked in fast-paced environments or have great customer service skills, shout about it! We love seeing how your background fits with what we do.
Show Initiative: In your application, mention times when you took the initiative to solve a problem or improve a situation. This role is all about being proactive, so we want to hear about your experiences that demonstrate this quality.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Warner Bros. Discovery
✨Show Your Enthusiasm
When you walk into the interview, let your natural friendliness shine through. Smile, make eye contact, and engage with the interviewer. They’re looking for someone who is genuinely excited about the role, so don’t hold back on expressing your passion for customer service and the Harry Potter experience!
✨Prepare for Scenarios
Think about common retail situations you might face, like long queues or stock shortages. Prepare to share examples of how you've handled similar challenges in the past. This will demonstrate your initiative and problem-solving skills, which are key traits for a Retail Associate.
✨Know the Brand
Familiarise yourself with Warner Bros. and the Harry Potter franchise. Understand their values and what makes them unique. This knowledge will not only impress your interviewer but also help you connect your answers to the company’s mission and customer service standards.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they measure success in the Retail Associate position. This shows you’re proactive and genuinely interested in contributing to their success.
