At a Glance
- Tasks: Welcome players, explain game rules, and ensure an unforgettable escape room experience.
- Company: Join Ware Escape Rooms, where immersive fun meets high-quality customer service.
- Benefits: Full-time role with a dynamic environment and opportunities for creativity.
- Other info: Flexible hours with potential for growth in the entertainment industry.
- Why this job: Be part of an exciting team that brings stories to life through interactive experiences.
- Qualifications: Strong communication skills and a passion for puzzles and games.
The predicted salary is between 20000 - 25000 £ per year.
Company Description
Ware Escape Rooms is an entertainment company based in Ware, United Kingdom, specializing in immersive escape room experiences. The company designs and operates themed rooms where teams solve puzzles, uncover clues, and complete missions within a set time. Ware Escape Rooms focuses on delivering high-quality customer service and memorable group activities for friends, families, and coworkers. The environment is dynamic, customer-facing, and ideal for individuals who enjoy interactive, story-driven experiences. Team members are encouraged to bring creativity, reliability, and enthusiasm to every guest interaction.
Role Description
This is a full-time, on-site Gameskeeper role based in Ware. The Gameskeeper will welcome and brief players, explain game rules and safety guidelines, and ensure each group is prepared for their escape room experience. During games, the Gameskeeper will monitor players via cameras, provide timely hints, and manage pacing to maintain both safety and enjoyment. After each session, the Gameskeeper will reset and check rooms, ensuring all props, puzzles, and technology are functioning correctly and ready for the next group. The role also includes assisting with basic cleaning and maintenance of the venue. Gameskeepers may also support light promotional activities, such as taking group photos, encouraging reviews, and sharing feedback with the team to improve the experience.
Qualifications
- Strong customer service and communication skills, with the ability to engage diverse groups and provide clear instructions.
- Attention to detail and organizational skills to reset rooms accurately, follow procedures, and manage multiple bookings.
- Problem-solving skills and quick thinking to respond to unexpected situations and adapt hints to each team’s needs.
- Comfort working with basic technology, such as cameras, game control software, and audio/visual equipment.
- Ability to stand, move, and perform light physical tasks throughout a shift, including lifting and arranging props.
- Reliability and flexibility to work evenings, weekends, and holidays, based on peak customer hours.
- Experience in hospitality, retail, entertainment, or events is beneficial but not required.
- Interest in puzzles, games, or interactive storytelling is a plus, alongside a positive, team-oriented attitude.
Gameskeeper in Ware employer: Ware Escape Rooms
Ware Escape Rooms is an exceptional employer that fosters a vibrant and creative work culture, perfect for those who thrive in dynamic, customer-facing environments. Employees enjoy opportunities for personal growth through engaging with diverse groups and enhancing their problem-solving skills while contributing to memorable experiences for guests. Located in the heart of Ware, the company offers a unique chance to be part of an innovative team dedicated to delivering high-quality entertainment and customer service.
