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- Tasks: Process prescriptions and support patient care in a collaborative healthcare team.
- Company: Wardles, part of Bestway Healthcare UK, dedicated to patient support.
- Benefits: Paid holidays, staff discounts, travel loans, and flexible hours.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Experience in administration, attention to detail, and knowledge of data protection.
- Other info: Join a diverse team with opportunities for growth and support.
The predicted salary is between 13 - 16 £ per hour.
At Wardles, we’re proud to play a vital role in patient care, and we’re looking for a motivated, detail focused Prescription Administrator to join our growing team. This is more than just processing prescriptions. It’s about making sure patients are supported, partners are paid accurately and on time, and our business continues to thrive through strong compliance and smart processes. If you enjoy working with detail, take pride in doing things properly, and like being part of a collaborative healthcare team, this could be a great fit for you.
The Prescription Administrator will be responsible for receiving, matching and processing prescriptions, in line with full compliance of data protection and GDPR legislation. They are responsible to identify and realise the maximum income for the Company from the PPA daily, keeping the outstanding debt to a minimum, and paying generated commission to external Pharmacy/GPs accounts on time. Proactively identifying problem accounts and working with internal and external account managers to resolve. They will proactively spot patterns and problems, seeing where we can change our processes, tools or services to improve the customer experience.
The successful candidate will work 30 hours per week (11am - 5pm) On Site at our Redditch office. However, successful candidates may be required to work overtime occasionally (paid hourly) so some flexibility to work between the hours of 9-6.30 is required.
Main Responsibilities- Responsible for keeping up to date with all current Legal legislation, to ensure all patient data/information is handled confidentially, minimising any risk to the Business.
- Actively ensure through their own time management/workload the maximum number of prescriptions are matched to the orders and processed daily to ensure we are re-imbursed by the PPA in line with monthly budgeted expectations.
- To receive and verify the accuracy and authenticity of prescriptions, accurately auditing all corresponding paperwork, escalating any identified issues to the team leader.
- To ensure all data is matched correctly when completing patient EPS nominations in Analyst/PMR, adhering to strict access and confidentiality compliance.
- Ensure that feedback and complaints are dealt with, recorded, and escalated as appropriate in line with our regulatory and NHS obligations providing recommendations for the timely resolution of all escalated queries from both the internal/external estate.
- Work collaboratively to resolve all customer/patient queries across multiple departments both at HSC and Manchester.
- Be a subject matter expert on prescription endorsement to ensure robust compliance processes are adhered to, identifying any areas for improvement.
- Identify and report promptly to the team manager any problem accounts.
- Work with multiple processes and systems to enable the correct commission payments to be made on time.
- Utilise external workflow systems to secure prescriptions for order on Analyst/PMR system, maintaining patient confidentiality.
The successful candidate will have previous experience in an administrative role and an excellent eye for detail. In addition, we are looking for:
- Knowledge of current Legal Legislation around Data Protection and GDPR.
- Experience of credits/debits.
- Demonstrates a high attention to detail and accuracy.
- Experience of using Microsoft programmes.
- Experience of multiple external systems.
We are proud to be a diverse and inclusive employer. If you have any specific requirements, we’ll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Prescription Administrator (Part Time) in Stoke-on-Trent employer: Wardles
Contact Detail:
Wardles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prescription Administrator (Part Time) in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wardles and Bestway Healthcare. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Show off your attention to detail! Since the role is all about accuracy, be ready to share examples from your past work where you’ve demonstrated this skill. It’ll show you’re a great fit for the Prescription Administrator position.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at Wardles.
We think you need these skills to ace Prescription Administrator (Part Time) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Prescription Administrator role. Highlight your attention to detail and any relevant experience in administrative roles, especially around data protection and compliance.
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft programmes and any experience with external systems. We want to see how your skills align with our needs, so be specific about your past achievements!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Wardles
✨Know Your Legislation
Brush up on your knowledge of data protection and GDPR legislation. Being able to discuss how you ensure compliance in your previous roles will show that you take confidentiality seriously, which is crucial for a Prescription Administrator.
✨Showcase Your Attention to Detail
Prepare examples from your past work where your attention to detail made a difference. Whether it was catching an error in a document or ensuring accurate processing of prescriptions, these stories will highlight your fit for the role.
✨Demonstrate Problem-Solving Skills
Think of instances where you identified issues and proposed solutions. This could be about improving processes or resolving customer queries. Sharing these experiences will illustrate your proactive approach and ability to work collaboratively.
✨Familiarise Yourself with Systems
If you have experience with Microsoft programmes or any external workflow systems, be ready to discuss them. If not, do a bit of research on common tools used in prescription administration to show your willingness to learn and adapt.
