Front of House Officer - London - SE1 9GF

We are looking for a professional and dependable Front of House Security Officer to join our team in London. In this role, you will be responsible for ensuring the safety and security of our clients, visitors, and staff while delivering a welcoming and professional front-of-house experience.

Location: London Bridge SE1

Pay Rate: £14.80 per hour

Shift Pattern: 4 on 4 off mixture of days and nights.

Role Overview

You will deliver an exceptional experience for staff, tenants, and visitors while maintaining a safe and secure environment. Working closely with security, facilities, cleaning, and catering teams, you will play a key role in providing outstanding customer service and supporting daily building operations.

Key Responsibilities

• Ensure that at all times you are correctly dressed in the appropriate uniform, in possession of relevant ID / SIA badges, have a signed out and tested radio.
• Attend the morning briefing/handover at the commencement and end of each shift.
• Control Access and Egress to the building by staff, contractors and the general public providing assistance where needed and alerting the FCC of any potential or actual incidents.
• Plan for and provide escorts for VIP visitors, liaising with Shift Supervisor and Security Managers.
• Ensure the Main turnstile barriers are manned at all times.
• Be aware of protest and demonstration procedures and respond as per required.
• Actively assist staff, guests and contractors by providing information, giving direction or responding to queries to a professional standard.
• Complete the recording of all daily events via the DOB (Daily Occurrence Book/MyTag) at the Shift Supervisors/Controllers request.
• Make yourself fully conversant with the assignment instructions, post instructions and any locally issued procedural updates.
• Complete all forms of Incident Reporting as required to the agreed levels of content and clarity.
• Ensure that correct time management is carried out in regards to the completion of all duty tasks prior to the end of the time period allocated to each post / patrol.
• Undertake all special projects and duties as required by the Manager(s), Shift Supervisor(s), Administrator and Controllers.
• Ensure that client confidentiality is fully respected at all times, in relation to any client media (written, visual, electronic or oral).
• Report and respond to any Security or Health and Safety policy violations or potential violations, including making line management aware as soon as possible.
• Report immediately to the Shift Supervisor any action or inaction which compromises safety.
• Maintain a healthy and safe place of work, ensuring all posts are in a clean and tidy condition at all times.
• Report missing, damaged or unserviceable equipment to Operations Managers.
• Cooperate with Ward Security and the client to carry out its statutory duty under Health and Safety at Work Act 1974, and all relevant statutory provisions.
• Display your SIA licence at all times whilst on duty.
• Make enquiries and submit reports on incidents as instructed by the Site Management Team, Shift Supervisor or Controller.
• Be aware of policy and procedures owned and changed from time to time by Ward Security and the client.
• Positively participate in any staff welfare or development programmes.
• Carry out any other reasonable request as required by the Client/Site Management Team/Security Administrator or Shift Supervisor.

The officer is expected to comply with and demonstrate a positive commitment to a high level in equal opportunities, occupational safety & health, performance development, customer service, professional presentation and confidentiality throughout the course of their duties.

This job description is not exhaustive and you may be required to carry out duties other than those specified. This is a demanding site which requires officers to stand for extended periods of time (10hrs a day).

Essential Skills & Experience

• Excellent customer service and communication skills.
• Professional, reliable, and well-presented.
• Ability to remain calm under pressure and work independently.
• Good IT skills, including Microsoft Office.
• SIA Door Supervisor licence (or willingness to obtain one).
• First Aid qualification (or willingness to complete training).
• Previous experience in a customer-facing, corporate, hospitality, or security role is desirable.